Job Description: Customer Care Assistant at McDonald's
McDonald's is one of the most recognized brands worldwide, founded on core values: Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and ensuring opportunities are accessible to all.
As a Customer Care Assistant, you will be the face of your restaurant, engaging with customers and ensuring smooth operations in the customer areas. Your activities will include making children feel welcome, handing out balloons, organizing special events, attending to customers' specific needs, maintaining high standards of cleanliness in the dining area and toilets, and creating a warm, welcoming atmosphere. You will establish and maintain positive communication with customers and keep the manager informed about customer satisfaction.
In this fast-paced, energetic environment, a genuine smile and the ability to connect with customers to make them feel valued are essential qualities.
Natural friendliness, welcoming demeanor, courtesy, and helpfulness are important. Effective communication skills such as attentive listening, face-to-face verbal communication, and maintaining eye contact are required. The ability to sustain high energy levels while working efficiently and productively is crucial.
Benefits include: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands, and more.
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