Overview Peace Recruitment are working with a high end national house builder and due to an increased workload, are looking to recruit for a Customer Service Manager to be based out of the Falkirk office and cover the east of Scotland. Responsibilities * Develop and implement customer service policies and procedures to ensure a high level of customer satisfaction. * Provide leadership and guidance to the customer service team. * Manage and oversee the work of any defects related to complaints in accordance with company standards. * Complying with responsibilities in the companies HS&E policy and ensure compliance throughout the team. * Working with contractors to resolve any customer complaints. Qualifications * Proven experience in a customer service management role, specifically in the house building / construction industry. * Experience of managing a team. * Excellent communication and interpersonal abilities. * Proficiency in Microsoft Office suite. * Full UK driving license. Day-to-day * This is a hybrid role with one day per week based from head office and the other four days per week split between working from home and out on site. * This is a contract role initially with the opportunity to be made permanent after 6 months. * Meet with customers to discuss any issues. * Review customer service metrics and implement strategies to improve customer satisfaction. ...