Resident Liaison Manager/ Customer Liaison Manager – Social HousingHemel Hempstead We're currently hiring a customer liaison manager who will be delivering exceptional customer service within the social housing refurbishment sector. We’re looking for an experienced Customer Liaison Manager to join our team, leading resident engagement across vital housing improvement and maintenance programmes. About the RoleAs our Customer Liaison Manager, you’ll be the central link between residents, contractors, and the housing provider. You’ll lead engagement activities, manage a small team of resident liaison officers, and make sure the works are delivered with minimal disruption, all while keeping customer satisfaction front and centre. You’ll play a key role in: Acting as the main point of contact for residents during housing improvement and maintenance works. Managing a team of around 6 resident liaison officers Developing and delivering clear, timely updates about planned works and services. Proactively managing expectations and resolving any concerns swiftly and professionally. Ensuring vulnerable residents receive tailored communication and support. Working closely with project teams and contractors to keep disruption to a minimum. Attending site meetings and providing insight into resident concerns. Monitoring contractor performance through the eyes of ...