Customer Success Manager- Salary Sacrifice & Employee Engagement - Milton Keynes
About The Role
SALARY: Up to £46,000.00 pa dependent on experience and fantastic benefits
LOCATION: Field Based with regular attendance to, Milton Keynes, MK15 8HG
HYBRID WORKING: Our current hybrid working policy requires a minimum of 20% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE : Full Time Permanent, 35 hours per week
CLOSING DATE: 24/11/2025 We reserve the right to close the advert earlier If we receive a high volume of applications.
We’re looking for a Customer Success Manager- Salary Sacrifice & Employee Engagement to drive employee-level engagement and conversion across corporate salary sacrifice schemes.
This unique role will be instrumental in ensuring both employers and employees experience the full value of our Salary Sacrifice proposition. To be successful in this role we will be looking for an individual with specific Salary Sacrifice experience and the ability to evidence a blend of sales experience, customer engagement and account management skills.
What you’ll be doing:
* Convert employee enquiries into completed cases to achieve agreed sales volumes, conversion, and revenue targets.
* Provide clear, persuasive information and ongoing support to ensure a seamless and positive customer experience throughout the buying journey.
* Identify and deliver upsell opportunities to maximise scheme value and employee participation.
* Act as the single point of contact for assigned corporate clients to ensure effective scheme management and long-term engagement.
* Develop and implement tailored engagement strategies with employers to maximise employee awareness and scheme uptake.
* Build and maintain strong senior stakeholder relationships (HR, payroll, sustainability leads, employee champions) to drive advocacy and retention.
* Deliver webinars, presentations, and promotional campaigns to educate and engage employees on scheme benefits.
What you’ll bring:
You’ll be a motivated Salary Sacrifice/Fleet expert with the ability to manage your own workload and time.
You’ll have a passion for excellent customer service with the drive to delivery best in class service at all times.
Essential experience & skills
* Demonstrable experience with Salary Sacrifice as an end product.
* Automotive/Regulated Finance Services industry experience
* Strong commercial acumen with ability to spot opportunities and drive uptake.
* Excellent communication and presentation skills (face-to-face, phone, webinars).
* Confident engaging with senior stakeholders and large employee groups.
* Resilient, tenacious, and target-driven with a customer-first mindset.
* Data-driven and comfortable using CRM systems and performance metrics.
What’s in it for you?
Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) as well as being eligible for sales bonus (details discussed at interview)
Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance .
OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).
Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.
We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.
About The Organisation
Why join VWFS UK?
You’ll have the opportunity to make a difference through delivering excellent customer service to our fleet salary sacrifice customers, helping us to achieve our mission.
Our mission is straight forward; we want to be The Key to Mobility. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
No candidate will meet every single desired qualification. If your experience looks a little different from what weve identified and you think you can bring value to the role, wed love to learn more about you!
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.