Customer Service Specialist - Life Sciences and Biotechnology Industry
Location: Amersham (onsite)
Contract: 12 months
Pay: £15.59 per hour (37.5 hours per week)
Preference for bilingual candidates - English and either Italian, French OR Spanish
Key Accountabilities
* Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams
* Opening of service requests, dispatching corrective repairs/preventive maintenance work orders in a timely manner
* Invoicing of service interventions
* Dispute handling
* Deep dive into stock discrepancies and follow up
* Physical inventory support
* Activating contracts within in-house systems
* Work as part of a team and adopt a flexible approach to maintain and improve the quality of service
* Provide excellent customer service for customers, both internal and external
* Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner
* Provide knowledge and accurate information to customers
* Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures
Qualifications and Experience
* Written and oral fluency in English (additional European language Spanish, Italian, French preferably)
* Excellent communication and interpersonal skills
* Excellent organisational skills and ability to prioritise workload
* Problem solving skills, initiative, proactive/pre-emptive and strong attention to detail
* Competent MS Office skills and be comfortable working with different systems
* Previous client and customer service experience
* Ability to work well in a busy customer service environment
* Attention to detail and ability to prioritise
* Flexibility and willingness to work as a team member
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