Job Description
Credit Controller
Location: Mansfield and Leicester, UK
Job Type: Full‑Time ,Permanent
Hours:
* Monday – Thursday: 8:30am – 5:00pm
* Friday: 9:00am – 3:00pm
* One in five Fridays until 5:00pm
About the Company
Established in 2002, Reflex Group is now the largest privately owned print and packaging company in the UK, employing over 900 people globally. The business is known for its commitment to quality, operational efficiency, ethical practices and a low environmental impact, while continuing to innovate in a fast‑moving industry.
Due to continued growth, we are recruiting an experienced Credit Controller to join our busy finance team within the Reflex Division.
The Role
This is a fantastic opportunity to join a high‑performing, fast‑paced credit control team in a high‑volume environment. Reporting to the Credit Control Manager, you will play a key role in ensuring timely cash collection, resolving aged debt and queries, and working collaboratively with internal teams to optimise cash flow across the business. You will also provide support and cover for the Accounts Administrator when required.
Key Responsibilities
* Manage and prioritise cash collection, with a focus on aged debt and accounts exceeding credit limits
* Proactively work with customers to resolve queries and improve payment performance
* Liaise closely with sales representatives and customer service teams
* Monitor, report on, and contribute to Key Performance Indicators (KPIs)
* Carry out credit limit reviews and review customer payment terms
* Maintain and manage master data in line with company policies
* Perform detailed account reconciliations
* Assist with month‑end close routines
* Provide team support and cover where required
Additional Duties
* Process daily invoicing across the Reflex Group (multiple ledgers)
* Post and allocate customer payments
* Issue credit notes as required
* Upload invoices to customer portals
* Set up new customer accounts and delivery addresses
* Raise commercial invoices
Skills & Experience Required
* Minimum 3 years’ experience in Credit Control
* Strong numerical and analytical ability
* Experience working in a fast‑paced finance environment
* Excellent written and verbal communication skills
* Highly organised, with the ability to prioritise workloads effectively
* Comfortable managing a high volume of accounts across multiple business divisions
* Results‑driven with strong attention to detail