An established repair and reinstatement businessis seeking an individual who shares its passion and ambition. This is an exciting opportunity to join at a pivotal moment and contribute to future success.
The Role
An opportunity has arisen for a Customer Service Administrator to join the team, acting as a key point of contact for clients and customers. Strong communication skills are essential, along with a commitment to providing a professional and empathetic service.
This dynamic position includes a variety of responsibilities, such as:
* Maintaining professional communication with customers, insurers, and colleagues nationwide
* Efficiently reviewing and updating data on both internal systems and client portals
* Skilfully scheduling, managing, and reviewing appointments in a timely manner
* Safely handling sensitive data related to customer claims
* Providing regular updates on the progress and timescales of claims/contracts
* Effectively addressing and resolving queries and complaints
* Updating the customer service database and generating reports for management
What Are We Looking For?
* A dedicated customer service administrator with a proven track record in similar roles
* Exceptional written and verbal communication skills
* A team player who thrives in a collaborative environment
* Strong attention to detail, ensuring accuracy in all tasks
* A proactive learner with the confidence to succeed
What’s in It for You?
* Competitive salary: £27,000
* Comprehensive onboarding and induction programme
* Ongoing personal and professional development opportunities
* Free parking
* Supportive and friendly working environment
This is an excellent opportunity for someone looking to join a forward-thinking organisation and play a key role in its growth plans. If you possess outstanding communication skills and are committed to delivering exceptional customer service, this role could be the perfect fit.
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