We are now seeking to recruit a highly motivated Applicant Services Officer on a fixed-term basis to work within a team responsible for managing all stages of the applicant journey from the initial application to enrolment, providing admissions advice and guidance to applicants, academic staff and other stakeholders.
This role is varied and involves working closely with academic colleagues, EU and international agents. The post holder will develop student information systems and business processes to support the needs of applicants, staff and stakeholders.
The successful candidate will be highly organised, able to work proactively as a team and independently, with a proven record of building productive relationships with stakeholders. You should be educated to degree level or demonstrate equivalent extensive work‑based learning in a relevant environment.
Role details: fixed term maternity cover until September 2027, full time (35 hours per week), hybrid with 2 days per week on campus.
Qualifications and Experience
* Strong working knowledge of Microsoft Office (Word, Excel, Outlook) and experience with a variety of computer systems and packages.
* Excellent customer service experience and service focus.
* Excellent interpersonal skills and ability to communicate effectively and confidentially, verbally and in writing.
* Experience complying with laid down policies, procedures and timescales.
Benefits
* Employer Pension Contribution up to 12%.
* 28 days + 8 days bank holiday.
* Annual salary increments (until top of grade reached).
* Enhanced Maternity/Paternity Pay/Adoption Pay.
* Salary Sacrifice Car Scheme.
* Salary Sacrifice Cycle Scheme.
* Salary Sacrifice Home & Tech Scheme.
* Life Assurance.
Falmouth University welcomes and encourages job applications from people of all identities and backgrounds, particularly those under‑represented and/or marginalised.
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