Responsibilities
* Be the first responder (mainly remote) for troubleshooting and technical requests from customers or the sales team by using a ticketing system;
* Contribute to the selection of equipment to meet the needs of the installation;
* Participate in the creation of service bulletins in collaboration with the Technical Writer;
* Perform prototype testing with the workshop team;
* Conduct monthly analysis of the division’s key performance indicators with the Customer Support Manager and R&D Director, and set targets for improving the customer experience;
* Inform the Customer Support Manager of dealer needs (training, videos, certifications, etc.);
* Participate in the product improvements process (designs, drawings, manual updates, service bulletins);
* Report to the engineering department any recurring problems on equipment that require product redesign;
* Report major problems and ensure their resolution;
* Where necessary, create change requests based on tickets received;
* Participate in processing change requests.
* Flexible schedule with convenient office hours
* Friday afternoons off year-round
* Up to 5 weeks of vacation per year, including 3 weeks of vacation upon being hired
* Group insurance
* 13 paid holidays
* Pension plan with employer contribution
* Possibility of accumulating a bank of hours for extra leave
Your profile
* Have good organizational skills and good adaptability
* Be a quick thinker and possess a strong problem-solving skill
* Be customer-service oriented
* Ability to manage priorities
* Have a collaborative and team spirit
* Fluency in French and functional proficiency in English to collaborate with clients and English-speaking divisions (English is used in approximately 20% to 70% of discussions, depending on the context)
* Be available to travel occasionally
Qualifications
* Diploma of vocational studies (DEP) in electromechanics or college diploma (DEC) in electrical engineering, or any other relevant training
* Experience in electrical troubleshooting, automation, and control
Work atmosphere
* Diversity and inclusion.
* Stimulating family atmosphere.
* Fun, dynamic, and supportive.
* Unlimited employees\' recognition
Valmetal has a policy of non-discrimination in hiring.
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