Job Description
Centre Manager (Commercial & Operations)
Location: London
Salary: £40,000 to £50,000
Full-time, site-based
The Opportunity
An exciting opportunity has arisen for a driven and commercially minded Centre Manager to take full ownership of a high-performing, customer-focused workspace environment.
This is a pivotal leadership role where you will be responsible for driving revenue, enhancing customer experience, and ensuring the seamless day-to-day operation of a busy centre. You will have real autonomy to shape performance, influence culture, and deliver measurable results.
If you come from a hospitality, coworking, or customer-led environment and are looking for a role with greater ownership and commercial impact, this is a fantastic next step.
The Role
As Centre Manager, you will lead the overall performance of the site, balancing commercial delivery with operational excellence.
You will:
* Take full ownership of centre performance, including P&L and KPI delivery
* Drive revenue across coworking memberships, meetings, and events
* Deliver an outstanding, high-quality customer experience
* Lead, coach, and develop an on-site team
* Ensure smooth day-to-day operations across the centre
* Act as the senior escalation point for customer issues
* Identify and implement improvements across service, operations, and revenue
Key Responsibilities
Commercial & Performance
* Deliver and exceed revenue targets and centre KPIs
* Maximise occupancy, memberships, and events income
* Monitor costs and support budgeting and forecasting
* Build strong relationships to support business growth and retention
Operations & Customer Experience
* Oversee the daily running of the centre
* Maintain exceptional standards of service and presentation
* Manage customer onboarding and ongoing experience
* Continuously improve processes and service delivery
Leadership & Team Management
* Lead and inspire a high-performing, customer-focused team
* Conduct regular 1:1s, coaching, and performance reviews
* Create a positive, accountable team culture
* Ensure staffing levels align with operational needs
Facilities, Compliance & H&S
* Oversee maintenance, repairs, and supplier relationships
* Ensure full compliance with health and safety standards
* Maintain GDPR, AML, and company policy adherence
* Manage contractors and minor fit-out works
About You
You are a confident, hands-on leader with a strong commercial mindset and a passion for delivering exceptional customer experiences.
You will likely have experience in:
* Flexible workspaces or serviced offices
* Hospitality or hotels
* Meetings and events
* Retail or customer-led environments
Key strengths:
* Proven ability to drive revenue and deliver against targets
* Strong stakeholder and relationship management skills
* Effective team leadership and development
* Highly organised, proactive, and solutions-focused
* Comfortable taking full ownership of a site
Why Apply?
* High-impact leadership role with real autonomy
* Clear ownership of commercial performance and results
* Fast-paced, people-focused environment
* Opportunity to shape customer experience and centre success