Overview
Howdens is looking for a talented Systems Trainer to join our dedicated Learning & Development team, which plays a key role in supporting our Trade teams to deliver exceptional service. In this role, you’ll empower colleagues across the UK, from new starters to experienced professionals, to use our systems with confidence, accuracy, and consistency.
Location: Newcastle & North East (Field-based UK-wide travel required). Contract: Full-time | Permanent.
Responsibilities
* Delivering engaging face-to-face and virtual systems training to depot-based Trade teams
* Supporting the rollout of new systems and system updates through tailored training sessions
* Working with subject matter experts to create and maintain practical, easy-to-understand training materials (e.g. “How Do I” guides)
* Adapting your training style to suit various learning preferences and digital confidence levels
* Using internal tools like the Learning Management System (LMS) to record training activity and support performance tracking
* Building strong relationships in depots and acting as a trusted point of contact for systems support and capability building
* Providing feedback on training needs and content improvements to the Systems Training Team Leader
* Staying up to date with business priorities and system changes to ensure training remains relevant
* This is a field-based role requiring frequent UK-wide travel and occasional overnight stays. You’ll work flexibly across regions as part of a supportive national team of Systems Trainers.
What You Need to Qualify
Essential
* Proven experience in delivering systems or technical training
* Confident in both face-to-face and virtual training environments
* Ability to explain systems in a clear, simple, and engaging way
* Highly organised, adaptable, and responsive to business needs
* Strong communication, coaching, and relationship-building skills
* Able to manage your schedule independently and meet training deadlines
* Proficient in Microsoft Office tools
Desirable
* Experience working in or supporting a trade/retail depot environment
* Familiarity with Howdens internal systems (e.g. K8, CAD, Live Stock, Account Management, ROP)
* Experience delivering training across multiple regions and working with varied stakeholder groups
What We Offer
* Competitive Salary + Bonus
* Company Car
* Pension Plan with a maximum company contribution of 12%
* 25 days holiday + bank holidays
* Staff discount
* Ongoing support and development
* Friendly and supportive environment offering exceptional reward and recognition
About Us
Howdens Joinery is the UK’s number one trade kitchen supplier, providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe, making us the first choice for more than 460,000 loyal trade professionals. With an ambitious and credible growth plan, we continue to build on our £2.2 billion sales made last year. There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment.
How To Apply
We are building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career as a Systems Trainer, then we are keen to hear from you. You will need to activate your account when you apply for this role. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account.
Note: Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. If you need us to make any adjustments to our recruitment process, please email recruitmentteam@howdens.com with the job title and location, and we will be happy to help you.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Human Resources
* Industries: Wholesale Building Materials, Retail, and Design Services
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