We are recruiting a Customer Engagement and Insight Assistant to join us on a fixed term basis until 31st March 2026. We are looking for a people focused individual with experience of working with a diverse range of customers and the ability to build a good rapport. You will provide administrative support to the team, support customers at the engagement sessions and help to ensure that all of our customers voices are heard.
About us
We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.
This year we’ve launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.
Duties include:
1. Act as a key member of the customer engagement & insight team to help ensure that all customer voices count
2. Provide practical and administrative support for customer engagement initiatives
3. Assist with the completion of customer research using a range of digital and in person methods
4. Provide support for customer insight projects to help the organisation deliver policy development and service improvement
5. Assist with the delivery of customer segmentation activities that support us to provide a great, tailored customer experience
6. Provide practical and administrative support for service improvement workshops and focus groups
About you
7. Like to multitask
8. Have a positive, can-do attitude and can remain calm under pressure
9. Are enthusiastic and willing to learn, able to think creatively and to pick up new ways of working quickly
10. Confident in working autonomously and as part of a bigger team
Requirements
11. Experience of working in a customer focused role
12. Excellent communication skills
13. Strong planning and organisation skills and an ability to work independently as a self-starter and collaboratively
14. Experience of organising events and meetings
15. Experience of creative thinking and adapting to new ways of working quickly
16. Good working knowledge of Microsoft Office packages eg Excel, Word, PowerPoint
A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks
Benefits
17. Salary of £26,691 per year (pro rata)
18. Social Housing Pension Scheme - upto 10% employer contribution
19. 28 days annual leave that increases with service plus bank holidays (pro rata)
20. Option to buy and sell annual leave
21. Training, development, and qualification opportunities
22. Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
23. Corporate health scheme membership
24. Agile and hybrid working
25. Access to an Employee Assistance Programme
26. Cycle to work scheme
27. Local gym membership discounts.
28. A team of trained Mental Health First Aiders who are available for colleagues to contact for support
Join Our Team!
We’re looking for great people to join us! At Incommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger.
Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we’re passionate about making a real difference by providing safe, affordable homes and improving lives.
Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know.
We’re proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed’ Menopause Friendly Accreditation, recognising the importance of support in the workplace.
Apply early! We review applications as they come in and may close the advert before the deadline.
Ready to make an impact? Come work with us!