The Swan’s Nest Hotel is a 17th century building offering 72 rooms, located 5 minute walk from the historic heart of Stratford-upon-Avon.
Role Responsibilities
* The successful candidate will have a hard working attitude, work well as part of a team and on their own. They will have great attention to detail and take pride in a job well done. Will understand the importance that housekeeping play in the hotel function, and will be able to provide excellent standards of cleanliness and bedroom set up.
* To ensure standards of cleanliness, hygiene and tidiness are maintained in all areas; bedrooms, corridors, function rooms and public areas.
* You’ll support the Assistant/Head Housekeeper in the daily cleaning of assigned rooms, bathrooms and public areas to ensure they meet the highest standards.
* Report any maintenance issues to Maintenance/Engineering Department and follow up to ensure that the faults are rectified efficiently.
* You’ll need to have a positive approach to our guests, anticipating their needs wherever possible and to react to these to enhance customer satisfaction.
* You’ll ensure any guest property left behind is logged and stored in a secure location for lost property. Resolving any guest problems or complaints when possible and ensuring management are kept informed.
* Must attend all H&S, Fire and Food Safety Training as directed by designated Line Manager.
* Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
* To complete any other reasonable tasks as requested by your Line Manager.
Key Requirements
If you are looking for a new challenge within a fast paced friendly environment, we would love to hear from you. You will:
* Display excellent standards of cleanliness
* Be a team player, by supporting your colleagues
* Work well under pressure
* Be courteous and welcoming to all guests you meet
Benefits
* Competitive salary
* Excellent on-going support, training and development
* 28 days holiday including Bank Holidays per annum
* Stakeholder Pension entitlement
* Discounted hotel room rates for you, your friends and family
* On-going incentives and rewards
* Meals on duty
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