About the Role
We are looking for a confident, proactive Administrator to join our expanding HOBS (Hospices of Birmingham & Solihull) Administration Team, supporting our Community HOBS service based at Selly Park Hospice. This is a fantastic opportunity for someone who thrives in a busy, varied role and wants their work to make a real difference.
Key Responsibilities
* Managing incoming calls from patients and processing new referrals via our electronic patient record system
* Organising meetings, preparing agendas, taking minutes and producing high‑quality reports
* Coordinating staff rotas and managing records for sickness absence, annual leave and timesheets
* Acting as the first point of contact for a wide range of queries
* Liaising with colleagues and external partners to resolve issues professionally and efficiently
* Providing administrative support to the community teams
Essential Skills & Experience
* Excellent communication and interpersonal skills
* Confidence using systems and managing sensitive information
* Strong problem‑solving ability and good judgement
* A calm, compassionate and discreet approach within a clinical environment
* Initiative, creativity, and the ability to juggle priorities effectively
Benefits
* Competitive salary and generous annual leave
* Well‑being programmes and support
* Reward Gateway retail discounts and financial wellbeing tools
* Access to car fleet and cycle‑to‑work schemes
* Opportunities to grow and develop your career within the charity sector
* Generous holiday allowance, contribution pension scheme, and ongoing professional development
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