Overview
Tesco, Newtownabbey, Northern Ireland, United Kingdom
Shift Leader role with pay starts from £14.76 per hour. Additional payments may apply depending on location.
It is Tesco policy to offer new colleagues a minimum of 16 guaranteed hours each week. If you would like to work fewer hours (to a minimum of 12), opportunities are available and we would love to hear from you.
The availability windows show the periods of time in the week we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We support flexibility for colleagues, so if your available times match closely but not exactly the advertised times, we’d still love to hear from you.
Customers are at the heart of everything we do.
It takes many different people to run a store. This is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s part of what makes it exciting.
Responsibilities
* Be a colleague in a store, helping to serve shoppers better every day.
* Meet great people, learn new things, and be part of a diverse, welcoming team.
* Work in a fast-paced retail environment with variety.
* Take ownership of running duty shifts and coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations.
* Be there for customers, listening to them and helping them leave with what they came for.
* Look for ways to improve service, including coaching colleagues and giving feedback to the team.
* Guide and support colleagues in-store, ensuring it stays a safe place to work and shop.
* Maintain understanding of store performance and assist managers in delivering actions to improve operations.
* Lead from the front and set a positive example for colleagues.
As a Shift Leader you’ll:
* Work in a fast-paced retail environment, with bags of variety.
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations.
* Be there for customers, listening to them and helping to ensure they leave with what they came for.
* Look for ways to improve service, including coaching your colleagues and giving feedback to the team.
* Guide and support your colleagues in-store, making sure it stays a safe place to work and shop.
* Maintain a great understanding of how your store is performing, and assist managers in delivering actions that improve running of the store.
* Lead from the front and set a great example for your colleagues in everything you do.
Please note that you need to be 18 or over to apply for this role.
You will be responsible for
* Coordinating the store team to deliver an easy, fuss-free shopping experience for customers.
* Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks.
* Opening and closing the store, and completing duty cover, ensuring decisions prioritize safety.
* Being the go-to person for colleagues in the absence of a manager for day-to-day queries.
* Keeping the store clean, tidy, and well-presented.
* Supporting managers to coordinate seasonal, community and charity events.
* Contributing to a positive team atmosphere that is inclusive of everyone.
* Providing great customer service by listening to customers and putting them first in everything you do.
* Keeping the team informed on communications, changes, or updates.
* Staying knowledgeable about store performance and looking for ways to improve operations.
* Coordinating store improvements and removing obstacles to great service.
* Following health and safety routines and ensuring colleagues do the same.
* Recognising and celebrating colleagues who provide great service.
You will need
* To be a great role model by delivering thoughtful customer service that meets customer needs.
* To build strong, inclusive relationships with colleagues to create a positive team atmosphere.
* To be a clear communicator and keep your team well-informed.
* To be comfortable taking the lead and overseeing the store in the absence of your Manager.
* To be a good decision maker, flexible in thinking and able to handle change to serve customers and colleagues.
* To be motivating, inspiring your team to exceed expectations.
* To be curious and look for ideas to better serve customers and communities.
What’s in it for you?
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months, plus Bank holidays.
* Request flexible working from day one.
* Colleague Clubcard benefits: discounts and pay day weekend offers.
* Access to free wellbeing resources and support services.
* Life cover and a pension with matching contributions up to 7.5%.
* Benefits to suit you, including discounts, shares, and cycle-to-work schemes.
* Uniform provided and policies to support you for life’s moments.
* Access to colleague networks and inclusive recruitment processes.
About Us
Tesco’s vision is to be every customer’s favourite way to shop, with the core purpose: "Serving our customers, communities and planet a little better every day." Tesco values diversity and inclusion; Everyone’s Welcome.
We encourage flexible working and support for various life circumstances. We are accredited Disability Confident Leader and offer accessible recruitment processes. For more information on accessibility, please click here.
Please note: Tesco recruits individuals who have passed the school leaver’s age. The role may require working before 6:15 am or after 9:45 pm or involve areas such as warehouse, beverages, or driving roles. Some roles may close earlier than the advertised end date due to high volumes of applicants. Feedback is provided to candidates who attend interviews.
For more information about us please visit www.tescoplc.com
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