Join us on the Journey Commercial & Operations Data Analyst Location: Birmingham (hybrid working, 3 days per week in the office) Salary: £35,000 - £38,000 per annum Contract: Full-time, Permanent Are you passionate about transforming complex data into insights that drive real business decisions? We're looking for a Commercial & Operations Data Analyst to join our team — someone who thrives on using data to improve sales performance, pricing, and profitability. In this role, you'll be at the heart of data-driven decision-making — managing key datasets, developing dashboards in Tableau, and working closely with commercial, finance, and operations teams to deliver insights that power growth. What you'll do: Own and maintain the commercial and operational data for the Bus team, ensuring accuracy and consistency across systems and reports Build and maintain Tableau and Excel/Google Sheets dashboards to monitor sales, revenue, and operational performance Analyse data to identify trends, risks, and opportunities that inform commercial strategy and performance improvement Collaborate with commercial and finance teams to provide insights on pricing, customer profitability, and revenue optimisation Support business planning, forecasting, and budgeting through robust data analysis Present findings and recommendations clearly to stakeholders at all levels Automate and improve reporting processes to enhance data visibility and efficiency Contribute to continuous improvement of analytical tools and reporting structures What you'll need: 2–5 years' experience in data analytics or commercial analysis Strong background in managing commercial datasets and delivering actionable insights Proven experience in building dashboards and reports in Tableau Advanced Excel and SQL skills for data manipulation and analysis Degree in Business, Economics, Mathematics, Statistics, or a related field Excellent communication and stakeholder management skills — able to turn data into a compelling story Why join us? This is an exciting opportunity to make a tangible impact in a data-led, commercially focused environment. You'll have the freedom to shape how we use data, influence key decisions, and grow your analytical expertise within a supportive and collaborative team. Ready to apply? If you're a data-driven problem solver looking to make a difference, we'd love to hear from you. Apply now with your CV and a brief cover letter outlining why you're a great fit. What we offer in return for your hard work and commitment Free Bus & Coach travel for yourself on the National Express network Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network Company pension Employee Assistance programme Private online GP service National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment