Job description:
Our client is based in Bilborough, Nottingham and are looking to add a new customer support executive addition to the fast growing team. It's a fun time to join and every day is busy and never the same! Our client has a great culture and really look after our staff to ensure the working environment is fantastic and morale-boosting.
The Customer Service Advisor is the front-facing position within the business and as such is responsible for all complaints, queries and building on the success of the business. In addition, they are seeking a driven, passionate and positive person to join the team.
They need to be open to new challenges, integrate into our fun and dynamic team to learn from and a fast-moving environment to dive into. If this sounds like you then this company is the place for you.
Hours: 40 hours per week, Monday – Friday 8.30am - 5pm (30 minutes lunch) Overtime when required may be weekend work..
Job Type: Full time
The salary band is £26500 per annum.
Customer Support Job Responsibilities:
* To ensure all queries are answered daily..
* Understanding and carrying out our company procedures while working towards achieving targets set by the Customer Service Manager.
* Proactively problem solve and provide solutions effectively
* Administration of customer returns, refunds, exchanges or replacements
* Monitoring live chat as necessary and responding to social media queries
* Managing Retail and Trade accounts to provide excellent end to end processes
* Strive for a first-time resolution to all enquiries via call, email and social media or other channels.
* To work as part of a close knit team in a relaxed office environment but ensuring jobs done to an exceptional standard.
* Monitor reviews and seek to resolve any remaining issues in a professional manner.
* To be open to assisting other areas of the business if required
* Updating systems and databases.
* Communicating with other departments within the company for a prompt resolution of customer queries.
* Telephone calls to appease customers
Skills, Qualifications and Experience.
* Experience of Customer Service is not necessary but desired.
* Can deal under pressure and in a fast-paced environment well.
* Evidence of resilience and initiative
* A Flexible approach to cover shifts when required.
* A confident and professional telephone manner.
* Able to identify issues and effectively implement solutions
* Excellent communication skills
Job Types: Full-time, Permanent
Pay: £24,000.00-£25,500.00 per year
Ability to commute/relocate:
* Nottingham NG8 : reliably commute or plan to relocate before starting work (required)
Education:
* GCSE or equivalent (preferred)
Experience:
* customer service: 1 year (preferred)
Work authorisation:
* United Kingdom (required)
Please contact Daniel on (phone number removed) Monday to Friday 08.30-17.00
Work Location: In person
Benefits:
* Casual dress
* Company pension
* Employee discount
* Free parking
* On-site parking
Experience:
* Customer service: 1 year (preferred)
Work Location: In person
Frontline Recruitment is an equal opportunities employer, and we act as an employment agency in relation to this vacancy. This vacancy may close early due to high application volumes. If you do not hear from us within two weeks, please assume your application has not been successful this time