The Radiology Directorate within ABUHB are seeking to recruit an enthusiastic and highly motivated individual to join their Administrative and clerical team.
The successful candidate of this exciting post will be an integral member of the Radiology Booking Service and is based at Nevill Hall Hospital, Abergavenny. Working as part of a dedicated team of Booking staff, Radiologists, Radiographers and nurses, they will be responsible for the day-to-day booking and maintenance of outpatient appointments for Radiology across the Health Board. The post holder will ensure service users have a positive and professional experience at all times.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
The duties of this new post includes,
* Ensuring all patients appointments are processed in accordance with the internal and national targets.
* Inbound call centre workflow
* Working with Supt Songraphers and Team leader making sure that clinic capacity is utilised so cancellations are kept to a minimum
* All procedure appointments are booked in a timely fashion utilising list capacity across Radiology in ABUHB.
* Liaising with other team members to ensure that waiting times are kept to a minimum, working with the radiology referral and booking manager and booking service team
* Ensure a professional and friendly telephone manner is maintaine
About us
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications
* GCSE or equivalent/ Good level of education, Welsh language speaker
* Experience of patient focused/partial booking and Radiology
Experience
* Administration and customer service experience
* Experience of Radiology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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