Main Duties and Responsibilities
Reporting to the Operations Manager, the post-holder will be responsible for:
1. Activity Equipment & Maintenance Compliance
* Lead responsibility for the inspection, servicing, and maintenance of all activity equipment, including ziplines, alpine coaster, ropes courses, climbing walls, and associated PPE.
* Develop, implement, and manage a preventative maintenance schedule covering activity equipment, park facilities, and vehicles.
* Carry out and document daily, weekly, monthly, and post-incident inspections in line with manufacturer guidelines, statutory requirements, and internal procedures.
* Ensure annual servicing, certification, and recertification of critical equipment, maintaining accurate service and inspection logs.
* Respond promptly to reported faults, coordinating remedial work and removing equipment from service when necessary.
* Oversee the safe storage, servicing, and rotation of PPE and specialist equipment.
* Train and support staff in completing pre-use checks and reporting defects effectively.
2. Forest Park, Facilities & Grounds Maintenance
* Oversee daily maintenance of the Forest Park, ensuring trails, pathways, and public areas are safe, accessible, and well-presented.
* Manage seasonal works including tree clearance, storm damage repair, snow/ice removal, leaf blowing and debris management.
* Inspect and maintain infrastructure such as roads, car parks, bridges, restrooms, benches, signage, and lighting.
* Ensure upkeep of maintenance equipment and vehicles, including safe storage and servicing.
* Oversee the maintenance and presentation of all buildings within the Forest Park, ensuring they are clean, functional, and safe for public use.
* Ensure the security and upkeep of gates, fences, and perimeter boundaries, including regular inspections and prompt repairs.
* Maintain the car park area, ensuring surfaces are safe, markings are visible, access is unobstructed, and the area remains clean and litter-free.
* Ensure all buildings, gates, and fences remain secure outside of operating hours, including locking procedures and alarm systems where applicable.
3. Natural Resource Management
* Support the health and sustainability of the park's natural environment through vegetation control, habitat upkeep, and invasive species management.
* Liaise with environmental specialists and contractors on conservation and sustainability initiatives.
* Ensure compliance with environmental legislation and contribute to long-term forest management planning.
* Engage and collaborate with external stakeholders such as the Belfast Hills Partnership to facilitate environmental programs, conservation efforts, and community-based sustainability initiatives.
4. Visitor Safety & Engagement
* Ensure all public areas, facilities, and activity zones are inspected daily for hazards and maintained to the highest safety standards.
* Maintain clear and accurate safety signage throughout the park.
* Support instructors and frontline staff in promoting safe visitor behaviour.
* Engage positively with visitors, promoting awareness of conservation, safety, and respect for the environment.
* Respond effectively to visitor incidents, coordinating with emergency services when required.
5. Health & Safety & Compliance
* Ensure all maintenance and inspection activities comply with health and safety legislation, industry standards, and organizational policies.
* Lead on risk assessments for maintenance and activity equipment tasks, reviewing regularly.
* Provide training and guidance to staff on safe equipment use, inspection protocols, and emergency procedures.
* Maintain records to demonstrate compliance for internal audits and external inspections.
* Be familiar with and have working knowledge of all relevant Safe Operating Procedures (SOPs), ensuring maintenance activities align with documented standards and protocols.
6. Budget & Resource Management
* Manage the maintenance budget, ensuring efficient use of resources while maintaining high safety standards.
* Oversee purchasing, contractor payments, and stock of tools, materials, and spare parts.
* Develop cost-effective strategies for equipment servicing, facility maintenance, and environmental management.
7. Collaboration, Community & Event Support
* Work collaboratively with all departments to ensure seamless operations and event delivery.
* Assist in planning and preparing for events by setting up facilities, equipment, and public areas.
* Provide on-site technical and maintenance support during events, resolving issues promptly.
* Build positive relationships with community groups, volunteers, and partner organizations to support park initiatives and improvement projects.
* Promote the park's role in conservation and community engagement through active participation in clean-up days, outreach, and visitor education.
8. Team Leadership
* Supervise maintenance staff and contractors, ensuring high standards of work and compliance with safety procedures.
* Allocate and monitor tasks to meet operational priorities and deadlines.
* Provide training, coaching, and support on maintenance procedures, inspections, and compliance.
9. Duty Manager Responsibilities
* Act as Duty Manager when required, overseeing daily operations and ensuring a safe and enjoyable visitor experience.
* Coordinate staff effectively and ensure compliance with operational procedures.
* Respond to incidents and emergencies, liaising with emergency services when necessary.
* Uphold organisational policies, risk management practices, and customer service standards
Job Types: Full-time, Permanent
Pay: £27,000.00 per year
Benefits:
* Employee discount
* Free parking
* On-site parking
Work Location: In person