Join to apply for the Clinical Operations Manager role at Paloma Health. The company’s mission is to make children’s autism and ADHD assessments and care available on the NHS within four weeks of a GP referral, redesigning care pathways and building new software and AI tools to improve access for families.
Location & Working Arrangements
Hybrid: three days per week in our London office and two days from home. Full‑time.
Reporting to
Mark Jenkins, CEO.
Role & Responsibilities
* Line‑manage, support and develop senior clinicians in the Clinical Quality Team.
* Define, communicate and monitor team priorities to ensure objectives are agreed and achieved.
* Drive process improvement and innovation within the team, including the implementation of new software tools.
* Maintain robust clinical governance: track adherence to requirements, identify trends, implement improvements and lead preparation for CQC inspections.
* Collaborate with Product, Delivery and People teams to ensure all clinicians complete required activities.
* Foster a culture of accountability, collaboration and continuous improvement across the clinical team.
Qualifications & Experience
* At least 2 years of operational experience, with a minimum of 1 year of line‑management experience in a high‑growth commercial environment.
* Demonstrable track record of process improvement and innovation that delivered results on deadlines.
* Experience working alongside clinicians in a healthcare setting.
* Knowledge of regulatory compliance in a healthcare environment and experience with project‑management software tools.
* Project‑management qualification or training.
* Strong organisational, leadership, communication, problem‑solving and negotiation skills.
Benefits & Compensation
* Competitive salary of £65,000 per year, with annual reviews.
* ‑ Private medical insurance and Employee Assistance Programme (from early 2026).
* ‑ 34 days of annual leave (eight bank holidays + birthday off) plus an option to buy an additional 5 days.
* ‑ An additional 10 days of paid sabbatical leave every three completed years of service (44 days of leave in year four).
* ‑ Equity compensation through share options for employees working at least 32 hours per week.
* ‑ NHS discounts and Blue Light Card.
* ‑ Premium company laptop and protected time for learning, community building and career development.
Equality & Diversity
Paloma Health is an equal opportunity employer committed to diversity and inclusion in the workplace and throughout the application process. We do not discriminate based on any protected characteristic.
Accommodations
We are glad to accommodate candidates who need adjustments throughout the hiring process. Please let us know the adjustments you require, and we will adapt our interview process accordingly.
Safer Recruitment & Pre‑Employment Checks
Paloma Health requires a Disclosure and Barring Service (DBS) check at the appropriate level (Enhanced, Standard or Basic). We are committed to safer recruitment practices and expect all applicants to share our dedication to safeguarding.
Application Process
Please apply via our website. We look forward to reviewing your application and learning how you can help revolutionise NHS autism and ADHD care.
Key Takeaway
As an organised and skilled operations manager who is passionate about improving NHS care access, this is your chance to lead a high‑impact team in a mission‑driven environment.
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