L ocation: Stevenage Salary : Competitive Working hours: Monday – Friday 08.00 am to 17.00 pm Benefits : 25 days holidays Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more. About EMCOR UK: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business. About the role Job Purpose: As a Contract Administrator, you'll play a pivotal role acting as the initial face of engagement for our customers at GSK. The role presents an opportunity for the right individual to provide effective and timely administrative support to the account. You'll assist in the delivery of certain scheduled or ad hoc work functions and provide a range of support duties to ensure that all administrative related deliverables are met on time and with a high level of accuracy, aligned to company values. What you'll do: General administrative duties across the account Ensure high level of input accuracy to rigidly maintain data integrity Own and maintain aspects in relation to the SmartSheet system for business functionality Support the onboarding of new starters and leavers to the business, ensuring FieldGlass Is updated in line with SOP requirements Manage absence capture and reporting process, ensuring RTWs are performed Ensure up-to-date training on the system applications by attending training courses or by self-taught modules Assist in training other system users Attend to all related queries from internal as well as external clients within the laid down timelines either by phone or in writing and ensure high level of customer satisfaction Ensure overtime approvals are triaged where necessary allowing for timely approval and payment. Assist with general office duties such as, stationary stock control, Workwear and PPE ordering, preparation of ad hoc reports, maintaining filing and archive systems, key management. Pool vehicle management across the account Compile spreadsheets in Word or Excel format for any non-standard reporting Identifying with and participating in the attainment of team objectives and priorities. Communicating and sharing knowledge with other team members Developing personal skills to meet both individual and team needs Take the initiative to ensure that work processes, procedures and systems are effective and efficient while ensuring practices are aligned to established corporate standards of professionalism and accuracy Maintain focus on excellent customer service delivery standards Work towards the continuous improvement of EMCOR’s (including Workplace Health & Safety, Quality Assurance and Environment), existing standards, values and culture Who you'll be: Experienced Administrator, with proven ability to provide a high standard of support in administrative principles, including the ability to implement systems and processes and to pro-actively resolve problems. Demonstrate an good level of interpersonal and communication skills, with the ability to liaise with customers and staff at all levels in both written and spoken English. Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service to customers. Demonstrated organisational and time management skills, including the ability to manage competing priorities, monitor and co-ordinate a range of prescribed processes, to achieve tight deadlines and desired outcomes with due regard to accuracy Demonstrated experience in computer applications, including Microsoft Office (Word, Excel, PowerPoint, Publisher), E-mail and Internet and databases. Sound knowledge and understanding of basic Financial and Confidentiality principles. Knowledge of Workplace Health and Safety (WH&S) practices and policies. EMCOR UK benefits 25 days holiday plus bank holidays Option to buy up to 5 days annual leave Industry leading maternity & paternity policies Refer a friend scheme – worth £500 per referral GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining Extensive learning & development opportunities, including opportunities for progression Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover Bike To Work Scheme Health cash plan - Benefits covered include optical, physiotherapy and a health & wellbeing Dental scheme Access to health assessment Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.