Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at Frimley Park Hospital, Portsmouth Road, Frimley. You will join us on a part-time, permanent basis, and in return, you will receive a competitive salary of £11.72 per hour. About the Retail Customer Assistant role: Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community. Working alongside a friendly team, you will participate in the day-to-day running of our busy retail outlet, in Frimley Park Hospital. In this role, you will be responsible for: Providing friendly, helpful and efficient service at all times Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments Operating the till and cashing up Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy Ensuring that all stock and displays are replenished regularly and ordering supplies if required Hours: We are looking for two Retail Customer Assistants to join us on a permanent, part-time basis working 13 hours per week. This will include Saturday & Sundays, working 6.5 hr each shift, on rota basis between the hours of 6.30am and 6.30pm. Benefits: Salary of £ 11.72 per hour (FTE £21,396 per annum) 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata) Ten weeks’ company sick pay following successful completion of probation A great pension scheme 2 x Salary Death in Service Benefit, subject to qualification Enhanced Family Leave schemes An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online A 24-hour doctor line, financial support with dental/optical and other therapies A free and confidential employee assistance programme with up to six face-to-face counselling sessions included Extensive online and on the job training to ensure you will succeed in your role Opportunities to discuss flexible working Opportunities to develop new skills and progress your career The chance to make a positive, lasting impact that changes lives, communities and society What you'll bring as our Retail Customer Assistant: Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met. Previous experience in a retail or cafe environment would be an advantage but training will be given - just make sure you have a positive attitude and can-do mindset along with a willingness to work and we’ll teach you the rest A minimum of 1 year cash handling experience The ability to deliver excellent customer service Familiarity with email and internet is required A flexible approach towards working hours Enjoying working within a passionate team as well as working on your own on occasions Knowledge of EPOS systems would be advantageous To be over the age of 18 (due to lone working) If you feel have the skills and experience to become our Retail Customer Assistant please click ‘ apply’ today, we’d love to hear from you The closing date for this role is 6th July 2024. However, we reserve the right to close this vacancy early should sufficient applications be received. At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. Join Royal Voluntary Service and together we can change lives, change communities and change society. Other organisations may call this role Retail Assistant, Shop Assistant, Café Assistant, Store Assistant, Retail Sales Assistant, or Customer Service Assistant.