Expleo is recruiting a Training, Learning & Development Specialist to support our customers to work closely with the Cultural Development Lead to design and deliver engaging training programmes, foster continuous learning, and embed a culture of development across the service centre.
This role is based in Warwickshire and offered on an initial 12-month contract basis.
Key Responsibilities:
Design, develop, and deliver training programmes for frontline agents and team leaders, both in-person and virtually.
Conduct training needs analysis to identify skill gaps and learning opportunities.
Create learning materials, guides, and e-learning content tailored to customer service operations.
Facilitate onboarding programmes for new hires, ensuring a smooth transition into the business.
Support leadership development through coaching, workshops, and targeted learning interventions.
Monitor training effectiveness and gather feedback to continuously improve learning experiences.
Collaborate with operational leaders to align training with business goals and customer expectations.
Champion a culture of continuous learning and professional growth.
Help develop a yearly core skills programme for all levels in the CRCRequired Skills & Experience:
Proven experience in training, learning & development, ideally within a customer service or contact centre environment.
Strong facilitation and presentation skills, with the ability to engage diverse audiences.
Experience designing and delivering training content across multiple formats (classroom, virtual, e-learning).
Excellent communication and interpersonal skills.
Ability to assess training impact and adapt programmes based on feedback and performance data.
Strong organisational and time management skills; self-motivated and proactive.
Preferred Qualifications:
Certification in training, coaching, or instructional design (e.g., CIPD, Train the Trainer).
Experience with learning management systems (LMS) and digital learning tools.
Familiarity with customer experience principles and service excellence frameworks.Important Notice:
To comply with current legislation, right to work checks will be carried out to ensure candidates are eligible to work in the UK. Regretfully, we are unable to support applications that require sponsorship.
Interested?
If you would like to apply for the Training, Learning & Development Specialist position or require further information, please contact:
Ansa Varghese
📧 (url removed)