Building a sustainable tomorrow
BAM UK & Ireland is recruiting an Assistant Account Manager to join our FM Segment of the business and to join our team based within the Midlands location. Working 37.5 hours per week, 08:00 to 16:30 Monday to Friday, this role is geographically spread across the Midlands region. Travel will be required on a frequent basis across the Tudor Grange Academies Trust sites, with some home working included.
Reporting to the Account Manager, the Assistant Account Manager will support the management, development and cohesion of the service delivery team across the Tudor Grange Academies Trust contract.
Making Possible
You will be responsible for supporting the effective delivery and coordination of all FM services required by the contract, which includes M&E services, building fabric, caretaker duties and cleaning. The role also requires supporting the management of third party subcontractors.
Your mission
• Support the Account Manager in the effective and efficient use of all resources allocated to the contract.
• Assist in monitoring contract performance to ensure service delivery is in accordance with the contract specification.
• Support the management of both hard and soft FM services across the portfolio.
• Assist in the management and development of the FM team to successfully achieve company, team and personal goals.
• Support recruitment, onboarding, training and performance management activities including Perform and Develop meetings.
• Ensure services are delivered in line with good commercial, management and industry practices.
• Support compliance with quality, environmental, safety and health management systems requirements.
• Ensure adherence to statutory and other legislative requirements, including applicable standards and codes of practice.
• Support the implementation and monitoring of all BAM FM policies.
• Assist in the management of M&E subcontractors, ensuring works are completed safely and to the required standard.
• Arrange and coordinate reactive maintenance and repair works as required.
• Support the coordination of activities where multiple trades are involved, including permit to work processes.
• Carry out site audits including cleanliness inspections, condition surveys and compliance checks, preparing reports for review.
• Assist in preparing concise monthly reports for the Account Manager and the client.
• Build and maintain effective working relationships with client representatives at site level.
• Support procurement activities including obtaining supplier quotations and raising purchase orders in conjunction with the BAM FM commercial team.
• Assist in monitoring budgets and identifying efficiencies to ensure services are operated in the most economical and efficient manner.
• Instigate and monitor BAM FM Health and Safety procedures across sites, embedding a positive safety culture and promoting safe behaviours at all levels.
• Maintain accurate records in accordance with legislative and BAM FM requirements.
• Participate within the contract on call rota.
What’s in it for you?
We offer a competitive salary and benefits package, matched pension contributions, private healthcare, life assurance, Company Car and a wide range of family friendly policies.
What do you bring to the role?
• Service management experience within a facilities management environment, ideally within a TFM contract.
• Experience supporting the delivery of both hard and soft FM services.
• Developing leadership skills with the ability to communicate, organise and motivate teams.
• Experience working with a mix of directly employed staff and subcontractors in a KPI driven environment.
• Good understanding of Health and Safety compliance and safe systems of work.
• Commercial awareness with the ability to support budget management.
• Strong IT skills including Word, Excel, PowerPoint, CMMS and finance systems.
• Excellent organisational, interpersonal and people management skills.
• BICS trained is desirable but not essential.
• You will be required to undertake an enhanced DBS check.
• Full United Kingdom Driving Licence.
About BAM
BAM FM is one of the UK's leading facilities management companies, providing a wide range of services to essential public services and major commercial organisations. Our aim is to improve your efficiency, reduce your carbon footprint and enhance wellbeing for your service users. We design and deliver better services across the education, healthcare, retail and commercial sectors.
Building a sustainable tomorrow. That’s our mission and our promise at BAM. It’s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe.
We strive to create an environment where everybody feels welcome and valued. We’re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.
The application process
BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you. "Join us in Making Possible