Duties Handling inbound (sales) calls, taking orders and responding to queries from customers Chasing and checking progress of orders, working closely with Purchasing/Sales Manager supporting sales operations to help process orders, invoices, etc Following leads given by the external sales team Building long lasting client relationships Exceptional communication skills and closing a sale over the phone Any other job when and as required by Purchasing and Sales Manager To log customer complaints and process as necessary Skills: At least one year's work experience in an admin role within a sales environment OR as a Graduate looking to embark into a new career path Cold calling and logging calls made Knowledge of HubSpot would be advantageous Able to build and maintain good relationships with peer group, colleagues, customers, suppliers Excellent communication skills, with good time management and organisational skills Reliable and hardworking, proficient in MS Office Confident using the telephone to resolve progression of opportunities and customer issues Must be flexible with working hours Full training and guidance will be given to fulfil the duties above.