GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real‑time payments and open banking.
GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one‑off payments, without the chasing, stress or expensive fees. We use AI‑powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.
We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.
At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help!
And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!
The role
GoCardless is seeking a self‑motivated, curious, and inspired brand designer to join our design team.
We are at an exciting point in our journey, expanding our brand footprint and enhancing our product experience. This role is ideal for a proactive designer who is excited to contribute to a growing design team and make a significant impact in shaping the future of the GoCardless brand.
Must have skills
* Proficiency in design tools: Native in Figma and especially excited about building brand design systems that optimise for scale and automation. Comfortable with InDesign, Illustrator, Photoshop and preparing assets for production.
* AI: Familiar with and enthusiastic about the role AI plays in design. Whether generating assets or using it to expedite or unblock processes, you see its use as a force multiplier.
* Art direction: Someone with discerning visual taste who is comfortable applying judgement across a spectrum of disciplines and channels. Whether you’re working on an email nurture campaign, a global marketing campaign, a product launch or headline event, your sense for what good looks and sounds like shines through.
* Familiarity with motion design tools (After Effects, Jitter, Rive, etc.): Experience in creating micro‑animations and interactive elements is exciting for us.
* Curiosity about emerging design tools: Comfortable and excited about adopting new tools and exploring novel ways of working—combining ChatGPT and Midjourney with Runway, prototyping with Figma Make, experimenting with Spline, etc.
What excites you
* Tangible Impact: Unique opportunity to create a tangible impact at a company that has achieved significant scale. At GoCardless, you'll experience substantial autonomy, empowering you to push beyond obvious solutions and innovate without large‑organisation constraints.
* Clarity from complexity: Care deeply about users and distil complex, ambiguous concepts into simple user‑centric designs—a skill essential to creating effective designs that resonate with our audience.
* Digital products & technical innovation: Excited by digital products and technological advancements, and how they can bring variety to the design process and evolve conventions such as UX/UI.
What excites us
* Visual craft and attention to detail: Passion for presentation, going the extra 10% to elevate designs beyond “good enough.”
* Business acumen: Understands the balance between desirability and delivery, mindful of company objectives and when to ship or pause for iteration.
* Project and stakeholder management: Confident at managing multiple projects and stakeholders simultaneously.
* Adaptive problem solving: As an adaptive, self‑starting designer, approaches projects with a flexible mindset and continuous improvement.
* Team collaboration and humility: Values humility, teamwork, and willingness to engage in all aspects of the design process, including less glamorous tasks.
* Experience and portfolio: 3+ years of experience in an in‑house team (beneficial if from a VC‑backed tech company) or a respected branding agency. Portfolio includes relevant case studies and demonstrates a consistently high level of design across channels and media.
What you can expect to work on
The role of a brand designer at GoCardless contributes directly to the growth of GoCardless and is varied as well as far reaching. Typically you can expect to work on:
* The evolution of the GoCardless brand
* Acquisition campaigns across our entire addressable market (digital ads, landing pages, events, bespoke direct mail)
* Lifecycle marketing campaigns
* Product launch campaigns
* Events
* Design operations (optimising how we work)
Salary range – the expected base salary range for this position is between £41 600 and £62 400. Base salary ranges may vary and are determined by geography, level of experience, interview assessment and parity between you and fellow employees at GoCardless doing similar work. While we strive to offer competitive compensation, there is no guarantee that an offer will reach the upper limit of the stated range.
The Good Stuff!
* Wellbeing: Dedicated support and medical cover to keep you healthy.
* Work Away Scheme: Work from anywhere for up to 90 days in any 12‑month period.
* Hybrid Working: Our hybrid model offers flexibility, with in‑office days determined by your team.
* Equity: All permanently employed GeeCees get equity to share in our success.
* Parental leave: Tailored leave to support your life’s great adventure.
* Time Off: Generous holidays, 3 volunteer days, and 4 wellness days annually.
Life at GoCardless
We're an organisation defined by our values: We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble while we do it. Our values form part of the GoCardless DNA and help nurture and develop our culture, delivering impactful work that helps us achieve our vision.
Diversity & Inclusion
We’re building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here’s where we stand:
* 45% identify as women
* 23% identify as Black, Asian, Mixed, or Other
* 10% identify as LGBTQIA+
* 9% identify as neurodiverse
* 2% identify as disabled
Learn more about our Employee Resource Groups and objectives here and our latest D&I Report.
Sustainability at GoCardless
We’re committed to reducing our environmental impact and leaving a sustainable world for future generations. As co‑founders of the Tech Zero coalition, we’re working towards a climate‑positive future. Check out our sustainability action plan here.
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