Overview
Venesky-Brown’s client, a public sector organisation in Dundee, is currently looking to recruit a Lead Application Operations Engineer for an initial 6 month contract on a rate of £480/day (Outside IR35). This role will be hybrid working.
Responsibilities
* Maintain configuration and accurate information, controlling IT assets in one or more significant areas
* Manage service components to ensure they meet business needs and performance targets
* Deal with high impact, complex incidents and change requests
* Identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions
* Lead the investigation and resolution of complex incidents
* Take accountability for issues that occur and be proactive in searching for potential problems
* Initiate and monitor actions to investigate patterns and trends to resolve problems
* Effectively consult specialists where required
* Determine the appropriate remedy and assist with its implementation
* Determine preventative measures
* Take inputs and establish coherent frameworks that work
* Demonstrable experience leading teams in managing and supporting business-critical applications, with a proven track record of leading multi-disciplinary teams through complex incident investigations and resolution.
* Proven ability to drive continuous service improvement by challenging established practices with evidence-based strategies, including delivering large-scale projects in line with methodologies such as ITIL, Prince 2, or Agile.
Requirements / Qualifications
* Seniority level: Mid-Senior level
* Employment type: Contract
* Job function: Analyst
* Industries: Information Services
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