CHURCHMERE MEDICAL GROUP
Churchmere Medical Group in Ellesmere is seeking a full-time qualified dispenser (NVQ Level 2 or equivalent) to join our busy dispensary team. (Part time would be considered).
We are a rural practice serving approximately 2,500 patients. Our team is committed to providing excellent patient care in a friendly and supportive environment. We pride ourselves on being innovative and forward-thinking.
You are welcome to visit us at our website, or to come and see us in person. Please phone to arrange your visit with Anna, our Dispensary Manager, who will be pleased to show you around the practice. This may help you to decide if this is the right role for you. Applications are welcome from qualified dispensers; experience of working in general practice is not required.
Benefits:
At Churchmere Medical Group we offer several excellent benefits including:
* 5 weeks holiday
* A generous employer pension contribution via the NHS pension scheme
* Access to a range of learning and development opportunities designed to support your ongoing progression
* Discounts at 100s of high street and online stores
* Employee assistance programme
* Cycle to work scheme for those wanting a greener commute
* Access to a subsidised private health insurance plan.
Salary is dependent on experience.
We will also consider part-time applicants.
Closing date: 15th October 2025
JOB DESCRIPTION
JOB TITLE: DISPENSER
REPORTS TO: DISPENSARY MANAGER
HOURS: FULL OR PART TIME
Job summary:
To process all relevant prescriptions as authorised by GPs and prescribing nurses where appropriate in accordance with the principles of good practice.
Job responsibilities:
* To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor or duty doctor.
* To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.
* To ensure that all payments received or handled on behalf of the practice are appropriately stored.
* To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the PPA for processing and reimbursement. The forms should be bundled in accordance with current PPA guidelines and include any necessary accompanying paperwork such as the FP34D and invoices as required by the PPA.
* To promptly forward all invoices and dispensary related correspondence to the practice manager or dispensary manager according to practice policy.
* To operate efficient stock control appropriate to the needs of the practice with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock.
* To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.
* To ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and kept in good working order.
* To take prompt action in response to any drug alert bulletins that may be received from time to time.
* To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook.
* To maintain full and accurate records of all dispensing transactions incorporating the use of computers when available and appropriate.
* To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service.
* CD cupboard check.
* To process repeat prescription requests, passing any queries to the appropriate clinician.
* Undertake any other additional duties appropriate to the post as requested by the Partners, the Practice Manager or the Senior Pharmacy Technician.
Confidentiality:
* In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
* In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
* Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Equality, Diversity & Inclusion
* A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
* Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.
* Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.
Safety, Health, Environment and Fire (SHEF)
* This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing, and safety.
* The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures, and guidelines.
* All personnel have a duty to take reasonable care of health and safety at work for themselves, their team, and others and to cooperate with employers to ensure compliance with health and safety requirements.
All personnel are to comply with the:
* Health and Safety at Work Act 1974,
* Environmental Protection Act 1990,
* Environment Act 1995,
* Fire Precautions (workplace) Regulations 1999
* Coronavirus Act 2020
* Other statutory legislation which may be brought to the post holder's attention.
Quality & Continuous Improvement (CI)
To preserve and improve the quality of this organisations outputs, all personnel are required to think not only of what they do but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.
The responsibility for this rests with everyone working within the organisation to look for opportunities to improve quality and share good practice and to discuss, highlight and work with the team to create opportunities to improve patient care.
Churchmere Medical Group continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
Staff should interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice.
All staff are to contribute to investigations and root cause analyses whilst participating in serious incident investigations and multidisciplinary case reviews.
Induction training
At Churchmere Medical Group, you will be required to complete the induction programme and the practice management team will support you throughout the process.
Learning and development
The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude, and competences to perform their role. All staff will be required to partake in, and complete mandatory training as directed by the management team. It is an expectation for this post holder to assess their own learning needs and undertake learning as appropriate
The post holder will undertake mentorship for team members and disseminate learning and information gained to other team members to share good practice and inform others about current and future developments (e.g., courses and conferences).
The post holder will provide an educational role to patients, carers, families, and colleagues in an environment that facilitates learning.
Collaborative working
All staff are to recognise the significance of collaborative working and understand their own role and scope and identify how this may develop over time. Staff are to prioritise their own workload and ensure effective time-management strategies are embedded within the culture of the team.
Teamwork is essential in multidisciplinary environments and the post holder is to work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working and work effectively with others to clearly define values, direction and policies impacting upon care delivery.
Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
All staff should delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence.
Plans and outcomes by which to measure success should be agreed.
Managing information
All staff should use technology and appropriate software as an aid to management in the planning, implementation and monitoring of care and presenting and communicating information.
Data should be reviewed and processed using accurate SNOMED/read codes to ensure easy and accurate information retrieval for monitoring and audit processes.
Service delivery
Staff will be given detailed information during the induction process regarding policy and procedure.
The post holder must adhere to the information contained within the organisations policies and regional directives, ensuring protocols are always adhered to.
Security
The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager.
Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured. Likewise, password controls are to be maintained and are not to be shared.
Professional conduct
All staff are required to dress appropriately for their role.
General:
This job description reflects the current situation. It is subject to review and updating in the light of changing service needs. Details may be changed in consultation with the role holder and/or review at their annual appraisal.
Job descriptions are not designed to be all-inclusive although they will, as far as practicable, be a reasonably accurate and understandable specification of duties. The nature of our organisation demands a flexible approach in order to provide efficient and modern services to our patients. This job description may be amended and you may be required to carry out additional or other duties as may be reasonably required.
Person specification – Dispenser
Qualifications
Essential
Desirable
Qualified Dispenser (NVQ Level 2 or Equivalent)
Experience
Essential
Desirable
Experience of working as a dispenser
Skills
Essential
Desirable
Personal qualities
Essential
Desirable
Other requirements
Essential
Desirable
Job Types: Full-time, Part-time
Pay: From £12.30 per hour
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Health & wellbeing programme
* Private medical insurance
Work Location: In person