Position: Senior Hire Controller
Location: Wakefield
Salary: Up to £32,000 per annum (DOE)
About the Role:
We are seeking a highly organised and experienced Senior Hire Controller to join a Powered Access team in Wakefield. This is a key role within the business, offering the opportunity to take the lead in delivering a first-class hire service to both new and existing clients.
As a Senior Hire Controller, you will oversee daily hire desk operations, ensuring all customer enquiries are handled promptly and professionally. You'll manage high-value contracts, coordinate equipment logistics, and provide support and leadership to the wider hire team.
Key Responsibilities:
* Act as the main point of contact for powered access hire enquiries, processing contracts, managing off-hires, breakdowns, and coordinating deliveries.
* Oversee key account relationships, ensuring excellent service and swift resolution of any issues.
* Support and mentor junior staff while contributing to the performance and efficiency of the hire desk.
* Work closely with the sales, transport, and engineering teams to deliver a seamless customer experience.
* Maintain accurate records in the hire system and CRM database.
* Identify opportunities to upsell and maximise hire potential.
What Were L...