DescriptionSupporting documentsEmployerLocation
This is a Fixed Term contract for 18 months.
Apprenticeship rates for this post are dependent on age. Please see below for the applicable rates: Level 2 Apprenticeship Rates
Under 18 years £14,874 per annum
18-20 years £19,600 per annum
21+ years £23,555 per annum
We are looking for a Customer Experience Apprentice to join our dynamic team.
We are a friendly and enthusiastic team with a passion for working with a diverse group of people to deliver an outstanding customer experience to our students, visitors, and stakeholders. We take pride in guiding our students on their journey to achieve their aspirations. Our perfect day is to see all our students start their college day with a smile and have fun whilst they learn.
We encourage you to apply as soon as possible, as we may close the vacancy early if we receive a high volume of interest.
What You Will Do
1. Provide an excellent reception service – greet and sign in visitors, issue student ID passes, check ID badges, answer telephone calls and any other admin duties required.
2. Work with the Student Recruitment and Admissions teams, school admin and curriculum to ensure customer service support aspects of enrolment, taster days, open days are logistically managed and supported to offer outstanding service to all potential students, influencers and key stakeholders.
3. To undertake the required administration supporting the school admin team and marketing team.
4. To ensure relevant queries have an appropriately managed handover and post query resolution.
5. Ensuring that the highest level of customer service is delivered consistently to students, staff, stakeholders and external visitors to exceed their expectations on reception.
6. To provide customer service, information and guidance over a number of different contact facilities (calls, webchat, email and face to face).
About You
7. Educated to Level 2 or above in Literacy and Numeracy or a commitment to achieving this within one year of appointment.
8. Relevant Customer Service qualification/training/experience.
9. Proven experience as working on Front of House or customer service setting.
10. Ability to work flexibly across a number of tasks and changing priorities.
Safeguarding Statement
SAFEGUARDING
At Luminate Education Group we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.
EQUALITY, DIVERSITY AND INCLUSION
Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity. Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool. We continually assess and improve our practices to ensure that every individual, regardless of background, has an equal chance to succeed. By championing EDI, we aim to create a workforce that reflects the richness of our communities and drives innovation through diverse perspectives. To find out more about what our commitment to EDI means to us please Click here to learn more about our EDI objectives.