Overview
Receptionist- ( Fixed Term Contract until 31.01.2026) Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed.
Responsibilities
* To support the Facilities Manager and Head Caretaker in delivering the Facilities Management services in adherence with the contractual obligations under the PFI contract agreement.
* Provide a professional reception service ensuring a positive first impression of Bellrock FM services and the Castle Hill Centre.
* Meeting and greeting building users, staff and visitors to the centre and dealing with their requirements efficiently and effectively.
* Ensure all building users, staff and visitors sign in and are aware of emergency evacuation procedures.
* Signposting visitors to the centre for meetings and training in accordance with site procedures.
* Courteously dealing with incoming telephone calls to the centre directing them accordingly.
* Taking delivery of mail and parcels to the centre and facilitating them in accordance with site procedures.
* Administering room bookings for meetings and training ensuring room set ups are booked and hospitality requirements are ordered and reconciled.
* Assist the Facilities Manager in ensuring that all contractual and additional reception duties in accordance with Service Specifications are met.
* Assist in maintaining the site helpdesk by logging calls regarding faults, failures and issues and ensuring they are actioned accordingly through to completion.
* Provide a first port of call to contractors attending site to carry out planned or reactive works and ensure site procedures are adhered to.
* Undertake administrative duties as requested by the Facilities Manager
* Support the Facilities Manager with small projects collating information and data.
* Fulfil any reasonable request by the Facilities Manager, for any other task or duty related to the delivery of the Facilities Management contract.
What does it take?
* Customer service face to face, telephone and email
* High standards of service delivery
* Inputting and processing jobs through a helpdesk (CAFM System)
* Multi-faceted administrative functions
Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from our location working in Bolton, 22.5 hours per week, Monday to Friday, 12.30pm to 5pm.
What can we offer you?
* 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
* Salary exchange pension scheme
* Life cover
* Paid sick leave
* Health Assured employee assistance and wellness program
* Enhanced maternity, paternity and adoption leave
* Salary sacrifice schemes: Cycle to work
* Holiday purchase scheme of additional 5 days per year
* Offers and discount scheme designed to save money on everyday shopping and essentials
* Free Parking at site
* Healthcare Cashplan
* MotorSave Scheme
* Refer a friend
* Liftshare
* Virtual GP
Role details
* Seniority level: Entry level
* Employment type: Contract
* Job function: Administrative
* Industries: Facilities Services
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