Our Guest Service Assistants are responsible for providing the highest level of customer service to our guests. Responsibilities include greeting guests, assisting with check-in and check-out, handling inquiries and complaints, booking reservations, providing information about local attractions, and maintaining a clean and organised workspace. You'll have the ability to remain calm and professional in high-pressure situations which will ensure that our guests have a positive experience and feel welcomed and valued during their stay, which impact the success and reputation of our hotel. As an integral part of our hotels operational team, you'll offer support to colleagues across all areas of the business to ensure a first-class guest experience.
* Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
* Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
* Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
* Technical skills: You'll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other., At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow' So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality. Mercure Perth West Mill Street, Perth, Perth and Kinross, PH1 5QP, The 3-star Mercure Perth Hotel is built into a charming converted 15th- century watermill and is conveniently located in Perth city centre. With the Scottish Highlands as a backdrop, guests are invited to relax and unwind in one of the hotel 76 contemporary guest rooms, with the Superior room offering luxurious extras. The Brasserie and Lounge Bar offers an expansive menu with comfortable surroundings; a great option after a busy day of exploring. The historic building makes a great venue for weddings, business meetings and leisure breaks, and suits all types of guests. Away from the hotel, guests won't want to miss the Perth Museum, which is less than a mile away and is easily accessible on foot. The Kinnoull Suite boasts high ceilings and traditional beams and can accommodate up to 120 guests, making it a superb venue for a wedding reception or special event. The scenic gardens also contribute to making this hotel a stunning wedding venue. The Mercure Perth hotel is 46 miles from Edinburgh Airport and 63 miles from Glasgow. A short drive takes you to botanical paradise, Branklyn Garden, three miles away. Explore Scone Palace, coronation site of Scottish kings, six miles away.
As part of the Aimbridge team, you will have access to industry leading benefits that include
* Industry leading training and leadership development opportunities
* Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
* Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
* 24/7 access to our employee assistance programme
* Uncapped incentives to reward you for your contributions
* DELETE WHERE APPROPRIATE
* Flexible working opportunities
* Company sick pay - Giving you piece of mind when you need it the most
* Minimum of 30 days holiday
* Staff meals on duty
* Paid breaks
* Starting salary above national minimum wage
* Live-in accommodation available
* Access to hotel gym facilities
* Career and lifestyle breaks - Allowing you to take time off for key life events.
* Free staff parking