Patient Pathway Assistant (Radiology Receptionist)
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Job Summary
This is an exciting opportunity to work as part of a busy team delivering Radiology Services to people within Essex and surrounding areas. The role is varied and involves being the first point of contact for people wanting to access our services. An excellent interpersonal manner is essential.
We are looking for enthusiastic people to be part of the admin team providing a full range of administrative support including bookings clerk and reception duties. The post holder needs to be an excellent team player with excellent organisational skills. Experience of working within a hospital environment would be an advantage but is not essential.
The role will involve being the access point for patients into the service. The ability to maintain an accurate computer appointment system for patients is key. Reception cover will also be required as part of this role. You will be working alongside other administrative staff in the role. Full training and support/supervision will be provided.
The job role is 37.5 hours per week, x4 days per week. Normal working hours are 8‑6pm. Some services start at 7.30am; others finish at 8pm therefore some late working will be necessary. You will be expected to work weekends on a rostered basis. The job role is based at Broomfield Hospital although working at sites including Braintree and Maldon is also necessary.
This vacancy may close early if sufficient applications are deemed to have been received.
Main Duties
The Radiology Admin Team consists of approximately 35‑40 staff. We are an extremely busy department, covering a variety of different reception areas, appointment offices, and occasionally working across sites. We are a friendly, supportive and hard‑working team supporting our patients’ needs and clinical colleagues at all times.
* To work as part of a team providing an efficient and effective computerised appointment system including reception duties within the Radiology Department, always ensuring a high quality of service. Patients and visitors are welcomed, and their individual needs met in an appropriate and courteous manner.
* Booking appointments with patients over the telephone, as well as any cancellations and subsequent bookings using the computerised systems.
* Booking clinics from the Radiology Waiting Lists adhering to the Patient Access Plan and breach date.
Person Specification
Essential
* Maths & English GCSE Equivalent – Grade C or above.
* Experience with working with the public face‑to‑face.
* Demonstrate an understanding of NHS procedures.
* Ability to work from a range of hospital sites.
Desirable
* Experience in a hospital environment.
* Experience of call centre environment.
* Experience as a receptionist or call centre agent ideally in an NHS Trust.
* Driving licence.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Name: Mid and South Essex NHS Foundation Trust
Address: Broomfield, Court Road, Chelmsford, CM1 7ET
Website: https://www.mse.nhs.uk
Details
* Date posted: 10 December 2025
* Pay scheme: Agenda for change
* Band: 2
* Salary: £24,465 a year per annum (Pro rata for part time)
* Contract: Permanent
* Working pattern: Full-time, Part-time, Job share, Compressed hours
* Reference number: 390-CSS-BR-9941
* Job locations: Broomfield, Court Road, Chelmsford, CM1 7ET
Seniority Level
Entry level
Employment Type
Part-time
Job Function
Health Care Provider
Industries
Administrative and Support Services
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