Senior Client Experience/Programme Manager
* Leading law firm
* Newly created role
* Hybrid working
A top law firm is looking to recruit a Senior Manager to head up their Client Experience/Programme team. This newly created role will report Directly to the Head of Business Development and see you leading/imbedding the strategic development and delivery of client experience initiatives.
You will be driving measurable improvements in satisfaction, engagement, and retention. You will be responsible for embedding a client-centric mindset across the firm by championing best practices, overseeing key programmes such as Key Account Management, Client Feedback, and Onboarding, and ensuring alignment with the firm’s broader business objectives. Through close collaboration with business services and legal teams, you will shape and implement initiatives that enhance the client journey, promote continuous improvement, and support sustainable growth.
The successful candidate will have a strong background in client experience and broader client programme management. You will be confident in instilling confidence and trust with key stakeholders and have excellent influencing skills. Ideally you will have worked in professional services.
Please note our advertisements use PQE/salary levels purely as a guide. However we are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role.
At LAW Absolute we endeavour to respond to all applications within 48 hours. However due to the volume of applications we receive we may not be able to respond to every candidate individually.
If you have not heard from us within a 48 hour timeframe your application has not been successful and your details have not been retained. LAW Absolute acts as an employment business for temporary recruitment and as an employment agency for fixed term contract and permanent recruitment.
#J-18808-Ljbffr