Police Contact Enquiry Officer
Department
Contact Management
Location
Maidenhead
Rank/Grade
TVP Broad Band 2E
Salary
Band 2E, circa £27,449 per annum, pro rata, plus benefits
Part/Full Time
Part Time- All roles are available for flexible working including job sharing and part-time unless there are legitimate operational / business reasons why this cannot be accommodated
Type of Contract
Permanent
Job Advert
Part time vacancy: 18.5 hours per week
Are you looking for a job role where no two days will be the same?
* Are you interested in making a difference to the diverse communities of Berkshire, Buckinghamshire and Oxfordshire?
* Are you passionate about identifying and helping to protect the vulnerable?
If so, Thames Valley Police are looking to recruit you to join as a Police Contact Enquiry Officer.
You will be the first point of contact for all members of the public visiting the police station. You will deal with victims and offenders, managing their expectations, offer support and reassurance to vulnerable people and reason with and calm emotional, angry and aggressive visitors. You will check and record details in police IT systems. You will also deal with internal customers and will provide a high-quality customer service to all, in accordance with current legislation, policy and procedures. There will be general administration and the responsibility for dealing with the receipt and return of property.
You will need to be assertive and have the ability to remain calm and think logically in challenging situations. You must have the ability to be sensitive and understanding to the needs of an emotional victim and have an appreciation of confidentiality and diversity. Problem solving and decision-making skills are essential, as is the ability to work both as part of a team and independently. You will have the ability to undertake physical Personal Safety Training.
PLEASE NOTE: A mandatory awareness session (1 hour), via Microsoft Teams, for all applicants needs to be attended in order to progress to next stages. The dates for awareness sessions will be: Tuesday 16th September 2025 at 11:00, 14:30 and 18:00. Please ensure you state your full name in the session, as on your application form, so we can confirm your attendance. Non-attendance will result in your application being withdrawn. You are only required to attend one of the three awareness sessions
16th September - 11:00: Join the meeting now Meeting ID: Passcode: eC9S3Ka9
16th September - 14:30: Join the meeting now, Meeting ID: Passcode: ba3DZ3FU
16th September - 18:00: Join the meeting now Meeting ID: Passcode: Yc7cj2tW
Please note for this role there is a requirement to attend a 2 week full time training course based at Kidlington or in Hampshire. In the event of it being in Hampshire, hotel accommodation will be provided.
As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 24 days annual leave per annum pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. To view a full list of our benefits, please click the below link.
If you are a TVP employee and have you been in your current post for less than 12 months, you need to seek approval from your line manager to be eligible to apply for this role.
If you are an 'at risk' member of staff, please apply directly to the At Risk Recruitment Mailbox with your REI form and do not complete the online application.
If you have any queries please contact the Recruitment Team at quoting reference We will endeavour to respond to your query as quickly as possible.
Please use Google Chrome when completing your application, wherever possible, as this will enhance performance.
The closing date for enquiries and receipt of completed applications is Sunday 14th September 2025.
LI-Onsite (for on site working)
At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.
Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.
Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we'll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.
Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.
Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.