Social network you want to login/join with:
We are currently seeking an energetic individual to work full-time in our London office as a Junior Helpdesk/IT Support Desktop Specialist. This is an entry-level position for someone with 0 to 2 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.
Responsibilities include:
* Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
* Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
* Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
* Adhere to procedures for logging, reporting and monitoring helpdesk requests.
* Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building
Required Skills:
* Must be fluent in the English language
* The ideal candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of people
* Highly self-motivated and with reasoning skills
* Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 and 11 PRO)
* Knowledge of Mac OS X is desirable
* Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
* Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.
* Knowledge of Antivirus and Spyware removal techniques
* Ability to quickly diagnose and fix problems
* Ability to articulate and maintain attention to technical details
* Ability to open a computer and replace defective components
* Desire to learn new skills
* Ability to follow through and document issues as well as resolutions
* Be able to work in a team-oriented, collaborative environment
* Familiar with Microsoft Active Directory a plus
By applying, I confirm I have read and accept TransPerfect's Privacy Policy: https://www.transperfect.com/about/data-privacy-recruiting
#J-18808-Ljbffr