Join Mitie - the future of high performing places.
ROLE: Team Leader
HOURS: Monday to Friday, 40 hours
LOCATION: Mitie - Birmingham - T2 Trinty Park - B37 7ES
Our team at Mitie T2 have a new position for an experienced and organised Team Leader to support the running of the Helpdesk team for our defence contract.
In this role you will support the Helpdesk in delivery and maintaining contract SLA's, whilst ensuring the team remained focused on their targets and developing to success.
Role Responsibilities
* Provide effective and supportive team management to enable the team to meet and exceed targets,
* Be responsible for the HR, welfare, sickness and AL cover of the team,
* Manage complaints and breached work orders to completion, application of mitigations,
* Support with team development, training and coaching,
* Monitor the completion of all reactive work orders against contract SLA's,
* Be responsible for effective workflow and administration of remedial actions and immediate business critical works.
What we are looking for
* Team Lead or Supervisory experience,
* Experience handling difficult and challenging situations, teams,
* The ability to set, agree, and monitor, objectives and targets.
* The ability to develop and maintain positive relationships with peers, clients and third parties,
* Comfortable with IT systems and processes,
* Good communication skills enabling communication concisely but effectively with others,
What's in it for you
* Career development and upskilling,
* Competitive salary
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