Overview
We’re looking for a leader to head up our Operational Assurance, Complaints, and Technical Enablement function. This role is all about ensuring our pension administration services are accurate, consistent, and meet both regulatory and client expectations. You’ll play a key part in helping us grow and adapt during a time of increasing regulatory complexity and operational change. How you'll make an impact Lead a proactive audit and assurance framework to identify risks early and drive improvements. Oversee complaints management, ensuring fair and consistent handling of cases. Translate complex regulatory and technical requirements into practical operational actions. Provide technical oversight to ensure processes and communications meet high standards. Develop clear, client-friendly updates on regulatory changes to build confidence in our services. Lead and develop a multi-disciplinary team, fostering collaboration and continuous improvement. Strengthen governance, reporting, and communication with senior stakeholders. About You Have significant experience in pension administration (typically 10+ years). Have led multi-disciplinary teams across assurance, complaints, or technical functions. Understand governance, audit frameworks, and regulatory requirements. Can interpret complex technical information and turn it into practical solutions. Are analytical, data-driven, and a strong problem solver. Communicate clearly and manage stakeholders effectively. Focus on improving customer experience and driving continuous improvement. It’s a plus if you: Hold an APMI or EPMI qualification (desirable but not essential). Have experience delivering regulatory change or integrating complex client needs. Promote a culture of accountability and constructive challenge. Applicants must already have the legal right to work in the UK. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…