Systems Support Analyst
Department: Technology
Employment Type: Permanent
Location: Cardiff, UK
Reporting To: Systems Support Lead
Description
Building innovative solutions; enabling safer workplaces for everyone.
We’ll create a safer working world, building software to support a global network of responsible buyers, suppliers and partners.
We take the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet.
Keeping our network of hiring clients, suppliers, and contractors compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour by building best in class solutions.
Veriforce is recruiting for a Systems Support Analyst role to support the administration, and configuration of core business systems across the Veriforce organisation.
What that means day to day
* Diagnose and resolve business requirements through effective configuration of company IT systems.
* Provide expert advice, guidance, and mentorship to system users, promoting best practices and leveraging system functionality to enhance efficiency and support standardised processes across the organisation.
* Collaborate with Veriforce commercial, operations & product teams to deliver industry-leading system capabilities.
* Partner with third‑party vendors through consultancy engagements and project‑based initiatives to drive system improvements.
* Take full ownership of system configuration, customisation, and implementation activities in line with our group SDLC.
* Perform business process analysis, design, and re‑engineering to enhance operational efficiency while ensuring compliance with security standards and protocols.
What you’ll need to be successful
To be successful in this role, you will have a strong understanding of how enterprise business functions integrate across systems and departments, alongside the ability to identify and manage project and business risks effectively. You will be confident translating complex technical concepts into clear, accessible language for a variety of audiences and demonstrate a deep understanding of business processes, with the ability to influence stakeholders and drive continuous improvement.
You will bring proven experience in analysing and resolving issues across business applications and proprietary software, while providing professional system configuration and end‑user support. Success in this role also requires the ability to develop and deliver effective training to diverse user groups, ensuring strong system adoption and knowledge transfer, as well as a collaborative approach and commitment to team success.
What you'll get in return
We have a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:
Personal Health & Wellbeing / Benefits
* Enhanced Parental Leave
* Generous annual leave
* Healthcare Plan
* Annual Giving Day – an extra day to give back to yourself or your community
* Cycle‑to‑work Scheme
Future Planning
* Pension scheme with employer contributions
* Life Assurance – 3X base salary
* Rewards Program – access to discounts and cashback
* LinkedIn Learning License for upskilling & development
We are proudly an equal‑opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
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