Description
ON24 is on a mission to help businesses bring their go-to-market strategy into the AI era and drive cost-effective revenue growth. Through its leading intelligent engagement platform, ON24 enables customers to combine best-in-class experiences with personalization and content, to capture and act on connected insights at scale.ON24 provides industry-leading companies, including 3 of the 5 largest global technology companies, 3 of the 5 top global asset management firms, 3 of the 5 largest global healthcare companies and 3 of the 5 largest global industrial companies, with a valuable source of first-party data to drive sales and marketing innovation, improve efficiency and increase business results. Headquartered in San Francisco, ON24 has a wide global footprint with offices in key regions, including London, Singapore and Sydney. For more information, please visit .The ON24 Event Manager is responsible for the delivery of customer events using ON24’s virtual product suite. Event managers are responsible for:
1. Providing an enhanced ON24 experience to ON24’s customers and attendees
2. Strategic consultation and planning of a customer’s event
3. Event setup and live event support
4. Event de-brief and strategic review of success metrics.
This role requires a responsible and detail oriented individual. Customer service, a keen understanding of technology, and interest in thriving in a deadline driven environment are critical components of this role.ON24 encourages employee career growth and rewards those with a passion for success. At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest profile companies.
5. Provide consultation, preparation, planning, and execution of events
6. Perform event related tasks, such as conference bridge scheduling, data input, answering event audience member inquiries, location design edits and custom reports generation
7. Act as product and subject matter expert
8. Actively participate and contribute in strategy discussions ensuring customers meet program goals and success metrics
9. Providing technical support and guidance during project implementations
10. Drive customer satisfaction with excellent customer service
11. Coordinate with all point of contact persons to manage the delivery of key event related elements
12. Perform webinar and virtual event related activities as necessary
13. Create and maintain collaborative customer documentation
14. Bachelor’s degree or equivalent experience
15. Experience with Adobe Creative and Microsoft Office product suites
16. Strong technical skills and some knowledge of HTML and/or CSS
17. Well organized and able to provide high quality work 100% of the time
18. An interest in learning about virtual events technologies and services
19. Integrity, creativity, high standards, persistence, and achievement oriented
20. Ability to thrive in a rapidly changing environment
21. Sense of urgency to provide a rapid response to customer requests
22. Ability to communicate and collaborate effectively
23. Understanding of project management fundamentals
24. An evolving tech business that moves at a fast pace, offering the best aspects of a ‘start up’ mentality day-to-day, but as part of an established and diverse multi-national with a proven product
25. The opportunity to take ownership – given autonomy to cultivate success in your role as part of a clear strategy and structure
26. An entrepreneurial environment – encouraging open dialogue for new ideas, ways of working, and innovations
27. A hybrid working model to be together as a group in our modern Kings Cross office (complete with coffee machine, snacks, drinks fridge, standing desks, etc)
28. A place to learn – heavy on personal and professional development that allows you to both soak up knowledge from some of the best in the industry, and own your own career
29. Competitive compensation package including equity and comprehensive benefits
30. Reimbursements currently covering helpful extras such as reasonable home office equipment expenses, mobile phone use, and weekly lunches provided at the office
31. 25 days holiday as standard - plus bank holidays – and additional floating and 'wellness days to be used as you like
32. Office-wide events planned, organised and expertly delivered by our amazing in-house 'Culture Club', to make sure that even in a hybrid workplace we're not forgetting the importance of socialising!