This job is with Compass Group UK & Ireland, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Accommodation Booking Administrator
We're looking for a friendly, organised and proactive Accommodation Booking Administrator to deliver exceptional service at the heart of our Defence Academy operation. If you love helping people, thrive in a fast‑paced environment and enjoy being the go‑to problem solver, this is the role for you.
What you'll be doing
* Providing a warm, professional welcome to all guests
* Managing accommodation bookings with accuracy and care
* Handling calls and emails, ensuring every customer receives exceptional service
* Keeping systems updated, issuing keys, processing payments and ensuring smooth check‑ins/outs
* Supporting the daily operation, from producing guest lists to logging repairs
* Working closely with colleagues across departments to keep everything running seamlessly
* Role modelling the ESS Way and our Compass DNA values every day
What we're looking for
* A customer service superstar with a positive, can‑do attitude
* Confident with Microsoft Office and able to pick up new systems quickly
* Highly organised, able to prioritise and stay calm under pressure
* A great communicator who enjoys working as part of a team
* Someone who takes pride in doing a great job and delivering for our customers
It's a bonus if you have...
* Experience in reception, call‑centre or accommodation environments
* Familiarity with military structures
* A desire to grow and develop your career with us
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
* Contributory pension scheme
* Grow your career with our Career Pathways and MyLearning programmes
* Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
* Exclusive travel discounts with TUI, Expedia, Booking.com and many more
* Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
* Up to 44% off cinema tickets to enjoy your favourite blockbuster
* Receive cash rewards every time you spend and use them on a wide range of brands
* Un-wind with us with free wellness, mindfulness and exercise classes
* You can share all discounts and offers with your friends and families
Please note: This role is contracted to weeks per year
About Us
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Job Reference: com/1504/78080003/52291056/R/SU #Defence
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!