The Opportunity
Are you passionate about improving how organisations work and making complex processes simpler, smarter, and more effective?
University of the Arts London (UAL) is embarking on an ambitious strategic refresh under our new Vice-Chancellor, and we are looking for a Process Improvement Specialist to transform how we work. This hands-on, high-impact role offers a unique opportunity to work across academic and professional services teams, redesigning processes that enhance both the student and staff experience while increasing operational efficiency.
You will take the lead in mapping, analysing, and redesigning complex institutional processes, working closely with senior leaders and cross-functional teams to identify areas of friction, duplication, or inefficiency. Using your expertise in methodologies like Lean, Six Sigma, Kaizen, and service design, you will turn detailed analysis into practical improvements, embedding new ways of working that are sustainable, measurable, and aligned with UAL’s strategic ambitions.
In addition, you will provide expert advice to senior leaders, plan and evaluate process pilots, and champion the adoption of new ways of working across the university, helping to ensure that UAL’s systems and processes are joined-up, student-centred, and future-ready.
About you
You bring substantial experience in process improvement, business analysis, or organisational change, ideally gained within large, complex, multi-stakeholder environments.
Highly analytical and detail-oriented, you are skilled at streamlining workflows, embedding sustainable improvements, and translating complex processes into actionable insights. You thrive on collaboration, leading workshops, and co-designing solutions with diverse stakeholders, using recognised improvement methodologies to deliver measurable results and embed lasting change. Strong influencing skills enable you to guide senior leaders and teams in adopting and iterating new ways of working.
Experience in higher education or the creative sector is highly valued, as are advanced skills in digital process design and visualisation tools.
If you have any general questions or have accessibility needs, please contact USGstaffrecruitment@arts.ac.uk
We are UAL
University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.
Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.
For further details and to apply please click the apply button.
Closing date: 23:55, 22nd October 2025.
Our culture
UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.