Job Title : Front of House Assistant
Hours : 16 per week
Rate of Pay : £12.71 per hour
Location : Banbury
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
Our Perks
* B-Fed - complimentary lunch or breakfast
* Flexible schedule
* 28 days annual leave increases with tenure
* Free gym membership
* Complimentary gym membership for another person (after 2 years service)
* Discounted Spa Treatments - 30%
* Discounted Spa Goods - 20% ELEMIS Products
* Discounted Meals and Beverages - 50% cafe/bar
* Career & Personal Development training
* Mental Health, Well-Being and EAP Services
* Length of Service Awards
* Staff Awards and Bonuses
* Discounted entertainment and shopping
A typical day in the life of a Front of House Assistant
* Greet and welcome guests with a friendly and professional demeanour
* Dealing with emails, phone calls and face to face queries
* Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)
* Manage spa bookings and appointments, ensuring a smooth scheduling process
* Handle guest inquiries providing information about spa services, treatments and products
* Process payments and manage the reception area efficiently
* Assist with the promotion of spa services, special offers and retail products
* Ensure the reception area is clean, tidy and inviting at all times
* Coordinate with Spa Therapists and other staff to ensure seamless service delivery
* Ensure all visitors to the site are logged correctly including contractors and guest passes
* Undertake all relevant training required for the role
What we are looking for
* Have strong interpersonal and communications skills and a customer focused attitude
* A genuine passion for health, wellness and customer service
* Excellent organisational skills and multitasking abilities
* The ability to establish rapport, build trust and demonstrate credibility
* Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes
It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.
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