Our Client, a national buidling materials provider is looking for a driven Customer Service Cooirdinator to join its busy team in Kent.
Reporting to the Customer Service Supervisor the role of Customer Service Coordinator will work cross-functionally within theCustomer Service Team and be the initial point of contact for customers and stakeholders.
The Customer Service Coordinator position will include:
Responsibility for customer enquiries via telephone, online and email orders from initial contact through to delivery
Providing customers with an excellent customer service experience ensuring high level of customer care
Data entry and order processing tasks
Collaborating within the team and other stakeholders to clarify facts, exchange information, support colleagues and resolve queries
Inputting accurate customer data into the CRM system
Working closely with the Fleet and Capacity planners to ascertain transport and material availability
Ensuring customers are kept informed at all times allowing us to plan our transport fleet to meet relevant commercial demands
Experience within construction or logistics environments would be beneficial, though all relevant backgrounds will be considered. Experience working with SAP and CRM systems will be beneficial, though not essential.
If you feel you suit the above, please reply to this advert with your CV for consideration.