THE NOMAD WAY
Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non- negotiables drive
us.
Welcome to NoMad London.
OVERVIEW OF ROLE
To
respond and assist internal and external guests with all enquiries and with
making reservations by email, telephone or through a central reservation
system. Responsible
for ensuring our guests have the very best experience from the point of enquiry
via telephone, email and face-to-face, as well as contributing towards
promoting and selling The NoMad London bedrooms and restaurants. Proactively
look for ways to maximise revenue and identify sales opportunities, maximising
covers in each of our restaurants through management of our reservation
systems. Anticipate
needs and proactively provide solutions so that our guests’ expectations are
not only met but exceeded.
EXPECTATIONS
The Reservations Agent is expected to:
* Be professional at all the
times.
* A good knowledge of hotel
systems is nice but not essential, eg Opera, Delphi Salesforce
* Represent The NoMad
positively to all internal and external associates.
* Adhere to
company policies and procedures at all times, including but not exclusive of;
H&S policies, P&D policies.
* Manage own workload
efficiently.
* Communicate
well within the team, other departments across the hotel and management.
MAIN DUTIES & RESPONSIBILITIES
The main
responsibilities of the Reservations Agent are summarised below, the list is
not exhaustive:
* Processes reservations by
mail, telephone or central reservation systems.
* Processes
reservations from the sales office, other hotel departments, and travel agents.
* Knows the
type of rooms available as well as their location and layout and connection
options.
* Knows
the rates, and benefits of all packages.
* Knows
the policies of the hotel and how to code each reservation.
* Complete
the tasks list as part of the daily tasks.
* Communicate
reservation information to the relevant departments and inform about any
important changes.
* Understands
the hotel's policy on guaranteed reservations and no-shows.
* Processes
advance deposits on reservations.
* Tracks
future room availabilities.
* Always
maintains a clean and neat appearance and work area.
WHAT WE OFFER
* £750 Refer a Friend Scheme
* 50% Employee discount in F&B outlets
* Pension Scheme
* Complimentary family meal and quality coffee/hot drinks whilst on duty
* Growing team with great training and progression opportunity
* Paid break and annual leave
* Good work/life balance
* Your birthday off (paid) after one year of service
* Hotel discount
* Wagestream
* Private Health Care
* Experience Stay - Breakfast included
* 5 days of paid sick leave for every rolling 12 months
* Additional holiday for each completed year of service
Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.