Job Objectives and Responsibilities
* Technical lead responsible for the management of the field teams
* Responsible for leading the day-to-day operational delivery through the supervisory lead
* Ensuring all planned, corrective, and reactive works are completed on time, safely and compliantly in line with regulatory requirements and Port of Dover expectations
* Work with the Account director on contract strategic deliverables
Main duties
* Daily attendance at the team activity call/meetings to review daily and weekly objectives
* Attendance at Mitie/POD performance review meetings
* Assigning duties to supervisors during shifts
* Supporting the delivery of PPM's and reactive tasks for internal teams and 3rd party contractors
* Supports the planning of works including permit to work and ATW
* Day to day leading of shift team including conduct, performance and capability. Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards
* Provide direction and feedback to supervisors during shifts
* Effective communication between disciplines to support best practice sharing
* Participate in work activities, leading by demonstration, and showing them how to do the job effectively where required
* Provide customer service and manage complaints and escalations
* Prompt and correct documentation of incidents
* To ensure that communications are maintained between the technical team and Port of Dover stakeholders
* To perform duties of a person authorised to issue permits to work
* Identify potential training requirements for existing team in order to ensure any statutory requirements are met and efficient working practices are followed
* To attend and fully participate in appraisal activities as required
* Bring innovation, continuous improvement and build solutions to business challenges and maintain a ‘can-do' attitude
* Foster and maintain a positive work environment and a ‘One Team' approach
* Mentoring of apprentices and interactions with EKC tutors to ensure learning deadlines are achieved
Desirable Skill Sets
* Proven track record for managing Hard FM services
* C&G 2391 and accredited to 18th Edition electrical testing desirable
* NEBOSH / IOSH qualified – Health and Safety management
* Relevant experience post qualification supervisor level
* Management skills
* Induction / appraisal skills
* Knowledge of QMS procedures
* CAFM task planning experience
* Knowledge / experience of electrical testing services and associated legislation
* Knowledge of commercial and domestic heating & plumbing systems
* Water quality and legionella control
* Presentation skills
* Analytical thinker with demonstrated problem solving skills
* Good Financial skills and knowledge of financial processes
* Working well within a team
* Leadership skills and ability to make decisions fast
* Strong problem-solving aptitude
* Able to work without direct supervision
* Able to deal directly with customers in a professional manner and represent the company
* Able to produce and complete RAMs and SMSs
* Computer literate – competent in Microsoft Office and ability to work on CAFM systems
* Knowledge of working on BMS systems
* Customer service focussed
Benefits
Our market‑leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household, and we offer financial wellbeing assistance through our Salary Finance scheme. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices, where you might purchase up to five extra days’ holiday each year, buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. You will also gain access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform, a cycle‑to‑work scheme, life cover of up to four times your salary, enhanced pension contributions, a save‑as‑you‑earn scheme and a Mitie Matching Share Plan. We award employees with Mitie Stars as recognition for their hard work, and there are cash prizes up for grabs each month and an end‑of‑year prize of £10,000. Progression is a top priority; we offer diverse training and development avenues through a wide selection of learning resources.
Diversity and Inclusion
We are built on integrity and trust, treat others as we would like to be treated, and pride ourselves on our diverse culture and background. Everyone at Mitie has a voice and is treated as equal. Our diversity makes us stronger. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make reasonable adjustments during the recruitment process, please let us know by emailing Ashish Gautam at ashish.gautam@mitie.com.
Join our Mitie Team
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites, hospitals and schools.
Apply Now
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
#J-18808-Ljbffr