Responsibilities (Text Only)
* Apply advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues.
* Decommission hardware for complex changes and/or systems with complex interactions (e.g., upgrading entire racks) following standard procedures.
* Delegate hardware installation, deployment, and/or replacement work to technicians while providing expert guidance for preparing, staging, setting up, and performing startups and shutdowns (e.g., racks, hard drives, switches).
* Ensure quality execution as defined by organizational standards, coordinating downtime, and keeping relevant stakeholders informed of work status to minimize downstream rework.
* Assist and provide guidance to technicians to complete challenging or complex tasks and escalate issues as needed.
* Ensure that technicians are performing post-execution quality checks and verifying that grounding, staging, labeling, and cabling are set up in compliance with safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
* Verify security compliance for decommissions and process data-bearing devices for destruction.
* Maintain awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions.
* Train and mentor technicians through on-the-job training and by providing direct guidance on specific tasks.
* Attend, conduct, or assist in conducting daily safety briefings, complete required safety training, and provide guidance to technicians to facilitate compliance with safety procedures (e.g., PPE usage, equipment use, lifting, electrical hazards, ladder/rolling stair use).
* Take pride and demonstrate a sense of accountability for service quality, completeness, and user experience.
* Embodies our culture and values.
Qualifications (Text Only)
* High school diploma, GED, or equivalent, with basic knowledge of computer hardware and components, and experience supporting IT equipment or related technology.
* Ability to work shifts, including non-standard hours such as evenings, nights, weekends, and holidays.
* Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud background check upon hire/transfer and every two years.
* Preferred qualifications include an associate degree in computer science or related field, or equivalent work experience; experience supporting IT equipment; experience in a 24x7 mission-critical data center environment; applicable certifications such as ASICS/Inventory Control, CompTIA (A+, Server+, Network+), BSC, DCFC, MCP, or vendor-specific network certifications.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law. If you need assistance or a reasonable accommodation due to a disability during the application or recruiting process, please send a request via the Accommodation request form. Benefits and perks may vary depending on employment nature and country.
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