Job overview
We are recruiting for a Radiography Assistant who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The role is patient-focused, service-driven and requires flexibility. You will ensure patients are made comfortable in waiting areas as well as dealing with their emotional needs by communicating with sensitivity and understanding.
You will work closely with the multi-disciplinary team to support the provision of a high quality imaging service.
The main components of the job will be scheduling appointments for the different types of scans carried out in the Centre: CT, MRI and PET/CT.
The role will also include some reception duties.
In addition, you will receive a High Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,552 and a maximum payment of £5,735 per annum pro rata.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
Welcoming patients and visitors into the department.
Entering patient appointment dates and times, referral details and any other relevant information regarding the appointment onto the computerised system.
Communicating with the colleagues and line manager regarding handover, annual leave and rotas.
Liaising with the hospital transport office to ensure patients’ hospital transport is arranged for their return journeys.
Monitoring usage and re-ordering of supplies.
Working closely with radiographers, radiologists and others to ensure smooth running of service, informing relevant staff of any problems, complaints or service issues that may arise.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
* Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda
ENHT is seeking to maintain and expand the Mount Vernon Cancer Centre staff as we move to an exciting new future.
We welcome applications from those who would relish the opportunity to be part of new and developing cancer service, building on the excellent reputation, research and patient experience the Cancer Centre already delivers.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications / Training
Essential criteria
* GCSE English and Maths at grades A-C or able to demonstrate excellent literacy and numeracy skills
* NVQ 3 training or qualification in Health and Social Care or equivalent experience
* ECDL certificate in computer skills or equivalent experience
Desirable criteria
* First Aid
* Customer Care
Previous Experience
Essential criteria
* Experience of working with patients or service users
* Experience of working flexibly and cooperatively as part of a team
* Experience of data entry
Desirable criteria
* Previous experience of making appointments and/or reception work
* Experience of working in a health/social care environment
Skills
Essential criteria
* Ability to communicate with patients, relatives, carers and others
* Ability to prioritise and manage time efficiently
* Able to cope in a busy working environment
* Excellent attention to detail
Our values
We want our staff to believe in, demonstrate and live our values in everything we do.
Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.
Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.
Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.
Committed to our Community
East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .
We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.
We are proud to be a Disability Confident employer and achieved our status in 2019.
We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net
We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.
We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.