Job overview
We are recruiting for a Radiography Assistant who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The role is patient-focused, service-driven and requires flexibility. You will ensure patients are made comfortable in waiting areas as well as dealing with their emotional needs by communicating with sensitivity and understanding.
You will work closely with the multi-disciplinary team to support the provision of a high quality imaging service.
The main components of the job will be scheduling appointments for the different types of scans carried out in the Centre: CT, MRI and PET/CT.
The role will also include some reception duties.
In addition, you will receive a High Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,552 and a maximum payment of £5,735 per annum pro rata.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
Welcoming patients and visitors into the department.
Entering patient appointment dates and times, referral details and any other relevant information regarding the appointment onto the computerised system.
Communicating with the colleagues and line manager regarding handover, annual leave and rotas.
Liaising with the hospital transport office to ensure patients’ hospital transport is arranged for their return journeys.
Monitoring usage and re-ordering of supplies.
Working closely with radiographers, radiologists and others to ensure smooth running of service, informing relevant staff of any problems, complaints or service issues that may arise.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
* Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda
ENHT is seeking to maintain and expand the Mount Vernon Cancer Centre staff as we move to an exciting new future.
We welcome applications from those who would relish the opportunity to be part of new and developing cancer service, building on the excellent reputation, research and patient experience the Cancer Centre already delivers.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications / Training
Essential criteria
* GCSE English and Maths at grades A-C or able to demonstrate excellent literacy and numeracy skills
* NVQ 3 training or qualification in Health and Social Care or equivalent experience
* ECDL certificate in computer skills or equivalent experience
Desirable criteria
* First Aid
* Customer Care
Previous Experience
Essential criteria
* Experience of working with patients or service users
* Experience of working flexibly and cooperatively as part of a team
* Experience of data entry
Desirable criteria
* Previous experience of making appointments and/or reception work
* Experience of working in a health/social care environment
Skills
Essential criteria
* Ability to communicate with patients, relatives, carers and others
* Ability to prioritise and manage time efficiently
* Able to cope in a busy working environment
* Excellent attention to detail