NC Group isseekinga principled, proactive leader to head ourApprenticeship andWork-Based Learning provision. As theOperations Manager, you will be the driving force behind the effective planning, delivery, and review of our apprenticeship programmes.
This is a people-centric leadership role. You won't just manage functions; you will lead a multi-disciplinary team of tutors, assessors, and support staff, ensuring they are motivated, qualified, and empowered to deliver world-class training that meets the evolving needs of our learners and employers.
Key Leadership & People Responsibilities
Team Development & Line Management: Direct responsibility for the recruitment, induction, and performance management of the WBL team. You will lead annual Training Needs Analysis (TNA) and Performance & Development Reviews (PDRs) to ensure continuous staff growth.
Resource & Workload Management: Effectively deploy staff, managing schedules, timetables, and caseload reviews to ensure optimal delivery and staff well-being.
Principled Leadership: Act as a collaborative leader, using fairness and integrity to resolve conflicts and engage staff of all ages and backgrounds.
Safeguarding & Culture: Drive a culture of safety and inclusion, ensuring full compliance with Safeguarding, Prevent, and Equality & Diversity (E&D) policies across all learning environments.
Specific Operational & Quality Oversight
Curriculum & Programme Design: Lead the design and planning of new apprenticeship standards, ensuring schemes of learning and session plans cover the essential Knowledge, Skills, and Behaviours (KSBs).
Quality Assurance (IQA/Ofsted): Oversee the departmental Self-Assessment Report (SAR) and Quality Improvement Plan (QIP). You will coordinate robust internal verification/moderation and lead the quality assurance of teaching in line with the Education Inspection Framework (EIF) .
Employer & Learner Engagement: Build high-quality, bespoke solutions for employers. Monitor apprentice progress through to End-Point Assessment (EPA), using learner focus groups and feedback to drive excellence.
Compliance & Data: Ensure the accuracy of the Individualised Learner Record (ILR) and provide weekly performance reports against KPIs to the management team and Corporate Board.
Candidate Requirements
Essential Qualifications
Core: Level 2 in English and Mathematics.
Management: Level 3 Management qualification (Level 5 preferred).
Vocational/Assessing: Level 3 TAQA (or achieved within 6 months) and Level 4 IQA (or achieved within 12 months).
Education: Certificate of Education and HNC/Level 4 (or above) in a relevant field.
Legal: Full UK Driving License and trained in Safeguarding, Prevent, and Health & Safety.
Experience & Knowledge
Proven experience managing and motivating a team within a vocational or education-based environment.
Leading and coordinating I nternal Quality Assurance (IQA) and audit processes.
Awareness of Apprenticeship Standards, ESFA funding streams, and Ofsted best practices.
Experience in bespoke customer-focused solutions an d stakeholder relationship management.
Strong competency in IT systems and data management for education.
Personal Qualities
A proactive self-starter who takes full ownership of workflows.
A principled leader committed to the growth of individuals within their team.
Flexible and responsive, with a "Client Focus" that prioriti s es the apprentice experience.
Primary Responsibilities (NC Group Standard)
As a member of the NC Group, you will be expected to:
Strategize: Contribute to the Group Development Plan.
Ensure Quality: Own the quality system within your remit to exceed client expectations.
Risk & Safety: Identify and control risks, ensuring a safe working and learning environment.
Represent: Market the NC Group professionally at every opportunity.
How to Apply
If you are interested in this role please contact Julie Knight, HR Business Partner via with an up-to-date CV .
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