Member Support Manager – Central Region (Oxford to Sheffield)
Field-based | 12-month Fixed Term Contract (Maternity Cover) | £55,000 + Car Allowance + Excellent Benefits
Are you passionate about building lasting relationships and making a real difference to independent businesses? Do you thrive in a field-based role where your personality, energy, and commercial acumen drive engagement and success? If so, this opportunity could be a perfect match.
We’re on the lookout for a Member Support Manager to join our collaborative and ambitious client for an initial 12-month maternity cover contract.
In this role, you’ll act as the first point of contact and trusted advisor to independent retail members across the Central region, roughly spanning from Oxford up to Sheffield. You’ll be instrumental in onboarding new members, deepening existing relationships, and helping members maximise the commercial benefits of the products, services, and support available.
What you’ll be doing:
* Actively support, engage and retain a diverse range of members
* Champion the benefits of membership, including stock offers, services, and own-brand promotions
* Onboard new members with a structured and supportive approach
* Evaluate member satisfaction and provide feedback to help shape future strategy
* Build strong relationships with members, suppliers, and internal stakeholders
* Travel frequently within the region to member premises and group meetings
* Contribute ideas to improve communication, service delivery and group engagement
What you’ll bring:
* Experience in a membership-based or relationship-driven B2B role
* Confidence and credibility to work with independent business owners from varied backgrounds
* Excellent communication, influencing and relationship management skills
* A commercial mindset and a genuine passion for supporting independent businesses
* Comfort with working autonomously and managing your own diary
* A full, clean UK driving licence (travel is a key part of the role)
What’s on offer:
* £55,000 salary
* Car allowance
* Generous benefits package
* A supportive, values-led team culture
* The opportunity to make a real impact across a well-established and respected national network
This is a fixed-term contract (12 months) to cover maternity leave and a rare chance to step into a high-impact, field-based role with real autonomy and purpose.
If you’re ready to be the trusted face for a respected retail network and help independent businesses thrive, we’d love to hear from you.
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